Forward Deployed Engineer

Assort Health; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive Compensation

Lifelong Learning

Office Setup Stipend

Top-Tier Health Coverage

Unlimited PTO

Meals & Snacks

Fitness Stipend

Commuter Benefits

401(k)

Job summary

A healthcare technology company based in San Francisco is seeking a Forward Deployed Engineer. This role involves owning customer deployments from technical build through go-live of AI agents in healthcare settings. Responsibilities include building integrations, optimizing performance, and collaborating with product teams to enhance healthcare solutions. The position requires a strong software engineering background, proficiency in Python, and excellent communication skills to engage with diverse stakeholders.

Qualifications

• Strong software engineering background with a track record of shipping production code.
• Proficiency in Python and experience with APIs and integrations.
• Ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Own implementations end-to-end for health systems.
• Build custom integrations with healthcare platforms.
• Debug integration issues across multiple systems.

Skills

Software engineering

Python

APIs and integrations

Communication skills

Problem-solving

Tools

Twilio

Job description

About The Role

We're hiring Forward Deployed Engineers to own customer deployments from technical build through go-live and optimization. You'll be the technical owner for health system implementations, working directly with customers to build, configure, and deploy production AI agents tailored to their workflows.

You’ll work closely with Agent Product Managers who own the customer relationship and project plan, while you own the technical execution—building integrations, creating custom workflows, and ensuring successful launches.

What You’ll Do

You’ll be the technical force behind bringing AI agents to life for healthcare organizations. This isn't a typical engineering role—you’ll work at the intersection of cutting-edge AI, complex healthcare systems, and real customer impact.

Ship Production AI Agents

• Own implementations end-to-end for health systems, from technical scoping through go-live and beyond
• Build custom integrations with complex healthcare platforms
• Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints
• Launch agents that handle thousands of real patient interactions daily

Solve Hard Technical Problems

• Debug gnarly integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools
• Architect creative solutions to handle healthcare's complexity—insurance verification, appointment rules, clinical protocols
• Build tooling and automation that makes every future implementation faster and better
• Optimize agent performance in production using real-world data and customer feedback

Shape the Product

• Partner directly with Product Engineering to influence platform direction based on what you learn in the field
• Identify patterns across implementations that become product features
• Work with Sales to scope technical requirements and demo capabilities to prospects
• Be the voice of the customer—you'll see what works, what doesn't, and what customers actually need

What We’re Looking For

Required:

• Strong software engineering background with a track record of shipping production code
• Proficiency in Python
• Experience with APIs, integrations, and working across multiple systems
• Comfortable with ambiguity and building in fast-paced, high-stakes environments
• Excellent communication skills—you can explain technical concepts to non-technical stakeholders
• Scrappy, resourceful mindset—you find ways to solve problems even when the path isn't clear
• Passion for healthcare and improving patient access

Nice to Have:

• Experience with healthcare systems (EHR, practice management, patient engagement platforms)
• Previous work in customer-facing engineering, solutions engineering, or implementation roles
• Familiarity with voice/telephony systems (Twilio, etc.)
• Background in AI/LLM applications
• Experience working with enterprise customers

Benefits & Perks for Assorties

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.
• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• 💻 Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it's productive.
• 🩺 Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
• 💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
• 👵 401(k) – Build your retirement savings.