Forward Deployed Product Manager

Neonhealth; San Francisco (CA); Hybrid; USD 170,000 - 230,000; Full time

Job summary

Neon Health is seeking a Product Manager for forward-deployed roles to partner with enterprise customers, ensuring successful adoption and seamless integration of Neon’s AI automation platform. You will translate business needs into technical requirements, supervise onboarding, and drive multi-workstream implementations in a fast-paced environment.

Ideal candidates bring analytical rigor, a background in SaaS or automation, and the ability to navigate ambiguity while delivering concrete customer

Qualifications

• Experience navigating complex workflows, ideally in SaaS or automation platforms.
• Track record of leading implementations, technical onboarding, or product rollout programs.
• Strong presence with enterprise stakeholders and ability to influence and communicate clearly.

Responsibilities

• Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform.
• Own the relationship and serve as the primary point of contact for customer stakeholders from operators to executives.
• Translate customer needs into technical specs and map workflows to requirements; identify edge cases proactively.
• Drive implementations by guiding onboarding and integration with customers.
• Diagnose edge cases, uncover root causes, and collaborate with engineering to resolve system or workflow challenges.
• Manage multiple complex initiatives with timelines, risks, and dependencies.
• Expand usage by identifying opportunities to deepen adoption and introduce new workflows and capabilities.

Job description

TLDR

Come own how enterprise customers adopt, integrate, and scale Neon’s AI automation platform. You’ll lead technical implementations, design and improve customer workflows, diagnose root-cause issues, and translate requirements between customers and engineering. Ideal candidates bring strong analytical and technical problem-solving skills, thrive in ambiguity, and have experience operating in hybrid product + customer-facing roles.

About us: join the team making life-saving drugs accessible

The crisis: Sarah delayed cancer treatment for weeks facing $30,000 monthly costs. Marcus's autoimmune condition worsened while battling insurance denials.

Over 50% of critical prescriptions are abandoned due to:

• Cost barriers: Patients with high copays are 5x more likely to abandon treatment
• Insurance maze: Complex prior authorizations block access
• Logistical challenges: Coordinating medical visits for treatments

Our solution: Neon's technology eliminates these obstacles by automating patient access workflows for pharma companies: —automating authorizations, streamlining benefits verification, and unlocking financial assistance.

Join our mission: We want to live in a world where every patient can navigate the healthcare system with ease, especially when it matters most. Help us ensure that access to medicine is determined by clinical need—not bureaucracy or financial constraint. When Neon succeeds, patients access life-saving treatments without bankrupting their families, while we build an AI automation powerhouse serving healthcare's biggest enterprises.

Why join Neon?

• Frighteningly ambitious: We’re not just idealists. We’re seasoned builders. On a mission to build a $200B+ company—on the scale of Palantir or ServiceNow—serving the largest healthcare enterprises.
• Experienced founding team: Built by exited founders, YC & MIT alum, ex-Tesla, ex-Google engineers.
• Hypergrowth with stability: We went from initial idea to 7+ figure customer contracts in just 4 months—in an industry where sales cycles typically take 12-18 months. We are profitable and relentlessly focused on execution.
• Powerhouse backing: We’re funded by elite Silicon Valley VCs who've backed unicorns like DoorDash, Lyft, and Mammoth Biosciences. And strategic healthcare investors with deep industry connections.
• Outsized impact & opportunity: Work at the intersection of agentic AI, healthcare transformation, and life-changing patient outcomes.
• Career acceleration: Join early and grow rapidly with us as we scale toward category dominance in healthcare automation.

What’s unique about working here?

Mission-driven capitalists

We’re a rare blend of mission-driven capitalists. We are on the path towards building a $200B+ business while dramatically improving the healthcare system—and patients’ lives.

Working like athletes

Like athletes, we are constantly honing our craft to produce our best possible work.

We work with intention and humility. We support and challenge each other to be our best selves.

And as a team, we achieve goals together that would be impossible alone.

Jobs To Be Done

Partner directly with enterprise customers to ensure successful adoption and deep integration of Neon’s AI automation platform. Operate as the connective tissue between customer workflows, engineering, and product.

• Own the relationship: Build trust and act as the primary point of contact for customer stakeholders, from operators to executives.
• Translate customer needs into technical specs: Rigorously map workflows, translate needs into technical requirements, and proactively identify edge cases.
• Drive implementations: Hand-hold customers through onboarding and integration.
• Diagnose issues: Investigate edge cases, uncover root causes, and work with engineering to resolve system or workflow challenges.
• Manage programs: Track timelines, risks, and dependencies across multiple complex initiatives.
• Expand usage: Identify opportunities to deepen customer adoption and drive additional value through new workflows and capabilities.

Product Manager DNA with Strong Customer-facing Skills
Traits of a high-performing Neon Health Forward-Deployed PM:

• Systems thinker: Can break down complex workflows and reason clearly about processes, dependencies, and edge cases.
• Technical curiosity: Comfortable digging into AI-driven workflows, understanding how agents behave, and learning enough technical detail to troubleshoot.
• Strong analytical horsepower: “Scary smart,” structured, and able to solve ambiguous, multi-layered problems.
• Execution excellence: Manages ~20+ workstreams, drives clarity, and delivers consistently.
• Trusted advisor: Builds credibility with executives while managing detailed, hands-on implementation work.
• High agency: Independent operator who can push through ambiguity and keep programs moving without handholding.

Experience

We’re looking for someone who has excelled in roles such as:

• Product Manager, Forward-deployed engineer, Strategy & business consultant
• Experience navigating complex workflows, ideally in SaaS or automation platforms.
• Track record of leading implementations, technical onboarding, or product rollout programs.
• Strong presence with enterprise stakeholders: can influence, align, and communicate clearly.
• Bonus: experience in consulting, data-heavy operational environments, or technical product roles.

Required Tools

You will be expected to leverage modern SaaS and collaboration tools:

• Project management platforms (Notion, Asana, Jira, etc.)
• Communication & CRM (Slack, Zoom, Salesforce, HubSpot)
• Analytics and reporting (Excel/Sheets, BI tools)
• Comfort learning new SaaS tools and light automation as needed

Join Us

Neon is building the automation platform for enterprises.

We’re profitable, backed by top investors, and growing fast with 7+ figure contracts.

Please note: Applicants must be currently authorized to work in the United States on a full-time basis. Visa sponsorship is not available for this position.

Title Keywords: Product Manager, Customer Success Manager, Strategic Account Manager, Forward Deployed Engineer, Enterprise Sales Engineer, Technical Account Manager, Technical Program Manager, Technical Project Manager, Project Manager, Solutions Architect.