Forward Deployed Engineers (FDE)

EdgeVerve; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

EdgeVerve Systems Limited is seeking Forward Deployed Engineers to embed with strategic customers, solving real‑world engineering problems and shipping production‑ready code on live accounts. You will build integrations, extensions, and workflows that accelerate product adoption and business value realization.

Role focuses on hands‑on delivery, customer impact, and contributing field learnings to the product roadmap while maintaining a trusted technical relationship with the account.

Qualifications

• Experience delivering production‑grade software
• Ability to navigate undocumented customer workflows
• Customer-facing with cross-functional stakeholders under deadlines
• Willingness to travel or embed with accounts
• Embedded/forward‑deployed background preferred but not mandatory

Responsibilities

• Partner with client engineering teams to understand goals and priorities
• Lead workshops, discovery sessions, and technical discussions
• Analyze customer workflows and identify gaps between product and requirements
• Design and build custom integrations, connectors, and extensions
• Develop prototypes using customer data to validate feasibility
• Harden prototypes to production‑grade reliability and hand off to Support/CS
• Synthesize learnings into roadmap signals for Product and Engineering
• Serve as trusted technical contact through deployment and ramp‑up

Skills

Software engineering fundamentals

Customer-facing mindset

Ambiguity navigation

Travel willingness

Production ownership

Education

Bachelor's degree in CS/Engineering

Job description

At EdgeVerve Forward Deployed Engineers embed directly with strategic customers to solve real‑world engineering problems, build integrations, extensions, and workflows that accelerate product adoption and business value realization. This is neither a configuration role nor a delivery‑consulting role. The role is responsible for shipping production‑relevant code on live accounts, with field learnings feeding directly into the product roadmap through a structured feedback loop. The position is suited for engineers who can build deployable solutions quickly and demonstrate measurable customer impact.

Key Responsibilities

• Partner with client engineering teams to understand goals, challenges, and priorities.
• Lead workshops, discovery sessions, solutioning, and technical discussions.
• Analyze customer operating workflows and identify gaps between the deployed product and account‑specific requirements
• Design and build the custom integrations, connectors, and product extensions that close that gap
• Develop working prototypes using customer data to validate feasibility before delivery momentum is impacted
• Harden validated prototypes to production‑grade reliability and hand off cleanly to Support/Customer Success
• Synthesize field learnings into concrete, prioritized inputs for Product and Engineering, serving as a primary source of roadmap signal rather than only a delivery resource
• Serve as the account’s trusted technical point of contact through deployment and initial ramp‑up

Role Scope:

Standard product configuration and steady‑state training are explicitly out of scope beyond the initial ramp‑up period. These activities are routed to Service delivery and self‑service tooling. If day‑to‑day work is limited to configuration, the scope should be escalated rather than absorbed within EV FDE role.

Required Profile

• Strong software engineering fundamentals — comfortable owning code in production, not just prototyping
• High tolerance for ambiguity, including the ability to navigate undocumented customer workflows
• Customer‑facing instincts — able to build trust with technical and non‑technical stakeholders under real deadline pressure
• Willingness to travel or embed for extended stretches (cadence varies by account model)
• Prior experience in an embedded, forward‑deployed, or high‑ambiguity technical role is preferred but not mandatory; strong engineering, solutions, and consulting backgrounds are also relevant

About Finacle

Finacle is an industry leader in digital banking solutions. We partner with emerging and established financial institutions to inspire better banking. Our cloud‑native solution suite and SaaS services help banks to engage, innovate, operate, and transform better. We are a business unit of EdgeVerve Systems, a wholly‑owned product subsidiary of Infosys – a global technology leader with over USD 15 billion in annual revenues. We are differentiated by our functionally‑rich solution suite, composable architecture, culture, and entrepreneurial spirit of a start‑up. We are also known for an impeccable track record of helping financial institutions of all sizes drive digital transformation at speed and scale.

Today, financial institutions in more than 100 countries rely on Finacle to help more than a billion people and millions of businesses to save, pay, borrow, and invest better.