Forward Deployed Engineer

Softcom Systems Inc; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Softcom Systems Inc in the United States seeks an experienced Forward Deployed Engineer to deploy and optimize complex SaaS solutions at customer sites. You will work closely with product managers and engineers, own deployments from scoping to production, and translate customer needs into actionable requirements.

Expect rigorous problem solving, multi-deployment coordination, and a willingness to travel for multi-month engagements.

Qualifications

• 5 to 10+ years in Forward Deployed Engineering, Solutions Engineering, Sales Engineering, technical consulting, or a comparable hands-on, customer-embedded engineering role.
• Deep experience with REST APIs, GraphQL, webhooks, SQL, and enterprise integrations.
• Ability to collaborate with Product Managers and Engineers as a peer, not a hand-off.
• Track record of managing multiple technical deployments under delivery pressure.
• Comfort leading technical troubleshooting calls with customers and internal IT teams.
• Able to translate ambiguity into executable requirements and communicate insights to engineers and executives.
• Strong commercial awareness and stakeholder management under delivery and revenue pressure.

Responsibilities

• Lead technical troubleshooting calls with customers and internal teams.
• Deliver proof of value during sales cycles and ensure reliable production operations afterward.
• Drive automation using AI and modern tooling to scale impact.
• Collaborate with product and engineering to convert ambiguity into concrete requirements.

Skills

REST APIs

GraphQL

Webhooks

SQL

Enterprise integrations

Automation

AI tooling

Job description

5 to 10+ years in Forward Deployed Engineering, Solutions Engineering, Sales Engineering, technical consulting, or a comparable hands‑on, customer‑embedded engineering role (scope and level matched to experience — see Levels & Compensation below).

Deep experience with REST APIs, GraphQL, webhooks, SQL, and enterprise integrations.

Strong technical fluency and the ability to collaborate deeply with Product Managers and Engineers as a peer, not a hand‑off.

A track record of managing multiple technical deployments simultaneously under delivery pressure.

Comfort leading technical troubleshooting calls with customers and internal IT teams.

Comfortable operating on both sides of the signature — building credible proof of value under sales‑cycle time pressure, and running that same system reliably in production afterward.

You default to automation — you use AI and modern tooling to move faster, document better, and scale your own impact.

Demonstrated ability to translate ambiguity into executable requirements, and to communicate insights clearly to both engineers and executives.

Strong commercial awareness, stakeholder management, and the ability to operate effectively under delivery and revenue pressure.

Preferred

Background in high-growth SaaS, applied AI, or fintech/ERP/accounting‑adjacent domains.

Domain experience in one of our priority verticals — construction (job costing, WIP, retainage), nonprofit (fund accounting, grant and donor compliance), manufacturing (inventory, cost accounting, production workflows), wealth management (client billing, compliance/regulatory reporting, investment accounting), health care (revenue cycle, compliance‑heavy financial operations), franchise (zee governance, zor performance), or field services (job/work‑order costing, scheduling‑linked billing). You don't need more than one, but depth in any single vertical materially shortens ramp‑up on real customer engagements.

Non‑traditional paths are a plus: veterans, former management consultants, competitive programmers, and PhDs have historically made excellent FDEs.

Prior experience embedded at a customer site for a multi‑month deployment (implementation consulting, forward‑deployed, or field engineering background).