Forward Deployed Engineer Remote (United States)

S27a; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Fully remote within the US

Health benefits

Equity

Job summary

S27a is hiring our first Forward Deployed Engineer to sit between our customers, our sales lead, and our engineering team. You'll own the customer-facing side of product development: understanding what healthcare providers actually need, shaping how Clara behaves for each customer, and shipping the changes that make Clara work in the real world.

You'll talk to customers daily, write code when needed, and have direct influence over what we build next.

Qualifications

• 5+ years in roles combining engineering with customer-facing work.
• Ability to ship features and review PRs in TS/Node.js.
• Strong written and verbal communication with cross-functional teams.
• Track record of identifying product gaps from stakeholder conversations.
• Self-directed with minimal oversight across teams.

Responsibilities

• Support customer relationships post-sale as a technical contact.
• Translate stakeholder needs into product with engineering collaboration.
• Ship customer-specific changes through per-customer strategy files.
• Drive product improvements with broad exposure to customers and teams.
• Support implementation including onboarding and go-live coordination.
• Improve operations by building internal tooling and runbooks.

Skills

Cross-functional experience

Customer-facing

Communication skills

Self-directed

Product gap identification

Tools

TypeScript

Node.js

AWS

GraphQL

React

Job description

The Role

We're hiring our first Forward Deployed Engineer to sit between our customers, our sales lead, and our engineering team. You'll own the customer-facing side of product development: understanding what healthcare providers actually need, shaping how Clara behaves for each customer, and shipping the changes that make Clara work in the real world.

This is not a support role and not a pure engineering role. You'll talk to customers daily, write code when needed, and have direct influence over what we build next.

What You'll Do

• Support customer relationships post-sale. Act as a technical point of contact for live accounts alongside our sales lead and CS team. Help troubleshoot issues and make sure Clara is delivering value.

• Translate stakeholder needs into product. Work with sales, clinical operations, and engineering to understand what customers and internal teams need. Identify which requests are one-off configuration vs. real product gaps. Bring that signal back to engineering.

• Ship customer-specific changes. Clara's architecture is designed for per-customer customization through strategy files. You'll write and modify these strategies, tune prompts, adjust call flows, and ship small features end-to-end.

• Drive product improvement. You'll have broad exposure across customers and internal teams. We expect you to form strong opinions about what to build next and advocate for them.

• Support implementation. Help onboard new customers, EHR integration discovery, use case scoping, call flow design, go-live coordination.

• Improve how we operate. Build internal tooling, write runbooks, identify recurring issues, and make the team more effective over time.

What We're Looking For

Required:

• 5+ years in a role that combined engineering with cross-functional or customer-facing work (FDE, solutions engineer, implementation engineer, technical CSM, product engineer, or similar)

• Comfortable writing and reading TypeScript/Node.js. You don't need to be a senior IC, but you should be able to ship a feature, debug a bug, and review a PR

• Strong written and verbal communication. You'll work with clinical operations leaders, compliance teams, sales, and engineers, sometimes in the same week

• Track record of identifying product gaps from stakeholder conversations and driving them to resolution

• Self-directed. You'll often work across teams with minimal oversight

Preferred:

• Healthcare experience - you've worked with clinical, operational, or compliance teams at a healthcare company. Comfortable with HIPAA, EHR workflows, and conversations with clinical operations leaders.

• Experience integrating with different EHRs

• Familiarity with AWS, GraphQL, React etc

• Experience at an early-stage startup (Series A or earlier)

Compensation & Logistics

• Competitive base salary + meaningful equity

• Fully remote within the US

• Health, dental, vision