Forward Deployed Engineer Remote/On-site ( Central Israel )

Willow; New York (NY); Remote; USD 120,000 - 170,000; Full time

Job summary

Willow is seeking a Forward Deployed Engineer to join our team and work with enterprise customers from initial rollout to full AI adoption. You’ll bridge engineering, product, and customer success to deliver rapid value in complex environments.

You’ll deploy Willow, translate customer needs into product insights, and partner with security and IT leaders to scale production deployments. This role requires strong code literacy, excellent communication, and a customer-centric mindset.

Qualifications

• 3+ years in a customer-facing technical role (solutions engineering, PS, FDE).
• Strong engineering fundamentals: read/write code and debug production issues.
• Translate customer needs into product insights.
• Excellent English communication and empathy for customers.
• Passionate about AI and current with industry trends.

Responsibilities

• Deploy and integrate Willow into complex enterprise environments.
• Be the trusted technical partner for customers and understand their stack.
• Translate customer needs into product insights and drive improvements.
• Lead AI adoption discussions with security and IT leaders to move to production.
• Build tooling, scripts, and integrations to accelerate deployments.
• Collaborate with engineering and product to ship field-informed improvements.

Skills

Customer-facing experience

Engineering fundamentals

Product mindset

Entrepreneurial mindset

English language proficiency

Customer empathy

AI enthusiasm

Job description

We're looking for a Forward Deployed Engineer to work hand-in-hand with our enterprise customers - from initial deployment to full-scale AI adoption. This role sits at the intersection of engineering, product, and customer success. You'll be the person on the ground making sure Willow delivers real value, fast.

What You'll Do

• Deploy and integrate Willow into complex enterprise environments - identity systems, SaaS tools, internal platforms, and everything in between.
• Be the trusted technical partner for customers - understand their stack, their constraints, and their goals.
• Translate customer needs into product insights - you're the bridge between what customers need and what we build next.
• Drive AI adoption strategy with security and IT leaders - help them move from pilot to production confidently.
• Build tooling, scripts, and integrations that accelerate deployments and unblock customers.
• Collaborate closely with engineering and product to ship improvements informed by what you see in the field.

What We're Looking For

• 3+ years in a customer-facing technical role - solutions engineering, professional services, forward deployed engineering, or similar.
• Strong engineering fundamentals - you can read and write code, debug production issues, and reason about distributed systems.
• Product instincts - you think beyond the ticket and see the bigger picture of what the customer is trying to achieve.
• Entrepreneurial mindset - you operate with urgency, take ownership, and don't wait to be told what to do.
• Fluent in English with excellent communication skills - written and verbal. You'll be presenting to technical leaders regularly.
• Deep empathy for the customer - you genuinely care about their success and will go the extra mile to deliver it.
• Passionate about AI - you follow the latest trends, understand the landscape, and get excited about where it's heading.

Why Willow

This is the epicenter of the AI revolution.

Every enterprise on the planet is figuring out how to adopt AI agents - securely, at scale. The ones that move fastest win. Willow is the control layer that makes that possible: zero-trust authentication, app-aware permissions, centralized audit trails. Every agent, every tool, one control plane.

As an FDE, you won't watch this transformation from the sidelines. You'll be in the room, deploying the infrastructure that lets the world's largest companies go all-in on AI.

What else:

• Massive impact: You'll directly shape how enterprises adopt AI - and feed what you learn back into the product.
• Founding-stage opportunity: Early equity, high ownership, and a seat at the table.
• Exceptional team: Small, senior, low-ego. Everyone here ships.
• The right moment: Strong traction, enterprise customers in production, and a market that's moving at breakneck speed. This is the window.