Forward Deployed Engineer, Enterprise - Amsterdam

Murphy AI; United States; Hybrid; USD 100,000 - 166,000; Full time

Benefits offered by this job

Stock options

Hybrid work

Training and knowledge sharing

Job summary

Murphy AI is seeking an experienced technical leader to own the delivery of AI agents for enterprise banks. You will take projects from PoC to production, translating customer policies into tested agent behavior and iterating based on production results.

Based in Amsterdam with deployments for Netherlands customers, you will coordinate with customers and internal teams, writing prompts, integrating systems, and refining outreach strategies for compliant, effective conversations.

Qualifications

• Experience in software engineering, technical consulting, or technical product management.
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Responsibilities

• Scope deployments with customer technical and operations leads and plan implementation, evaluation, and launch.
• Define agent procedures, safeguards, and escalation paths for conversations.
• Configure outreach timing, channels, and handoffs to match country requirements.
• Build simulations, evaluation harnesses, and regression tests from real call outcomes.
• Integrate with banking, collections, data, and telephony systems and diagnose issues using transcripts and logs.
• Analyze production metrics with SQL and dashboards and suggest improvements.

Skills

Software engineering

SQL

Language models

APIs

Education

CS/Engineering degree

Math/Statistics background

Tools

Python

Prompting

TensorFlow/PyTorch

Job description

Role overview

Own technical delivery of AI agents for enterprise banks and lenders, from an initial proof of concept through production launch and ongoing performance improvement. You will turn customers’ operational policies and systems into tested agent behavior for sensitive collections conversations, then use production results to refine the agent and the outreach strategy. The role is based in Amsterdam and focuses on deployments for customers in the Netherlands.

Responsibilities

• Scope deployments with customer technical and operations leads, then plan implementation, evaluation, and launch.
• Define agent procedures, safeguards, and escalation paths, and translate them into prompts and agent logic for identification, negotiation, and payment conversations.
• Configure outreach timing, retry rules, channels, payment links, and human handoffs to meet customer needs and applicable country requirements.
• Build simulations, evaluation harnesses, and regression tests based on real call outcomes.
• Integrate with customer banking, collections, data, and telephony systems; diagnose issues using transcripts, traces, and logs.
• Analyze production metrics with SQL and dashboards, explain results to customers, and use findings to improve agent behavior and contact strategy.

Requirements

• Experience in software engineering, technical consulting, or technical product management.
• Ability to write code and SQL, work with APIs, and build end-to-end integrations.
• Hands‑on experience building with language models, including prompting, evaluation, safeguards, and tool use.
• Experience delivering production systems for enterprise customers through structured testing and iteration.
• Ability to explain technical decisions to senior stakeholders and turn requirements into a delivery plan.
• Comfort working in fast‑moving, ambiguous situations; native‑level Dutch and fluent English.

Nice to have

• Background in banking, lending, collections, or regulated customer communications.
• Voice AI or telephony experience.
• A degree in computer science, engineering, or mathematics, or equivalent experience.

Benefits and work setup

• Hybrid arrangement typically involving three days per week in the Amsterdam office and two remote days, with flexibility in how work is organized.
• Competitive salary based on skills, experience, and impact, plus stock options.
• Training, knowledge sharing, and exposure to other startups.