Forward Deployed Engineer (CareOps)

MedFlow Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MedFlow Inc. in Atlanta seeks a Forward Deployed Engineer (CareOps) to configure and operate our automation platform for healthcare practices, investigate issues end to end, and collaborate with customers on calls to scope and resolve problems.

You will run scripts, monitor data quality, document outcomes, and ensure HIPAA-compliant handling of sensitive information while joining customer calls to gather requirements.

Qualifications

• Comfort reading and writing scripts against APIs and databases.
• Bias for reproducing a problem before proposing a fix.
• Clear written communication with non-engineers.
• Experience with healthcare data or willingness to learn it.

Responsibilities

• Configure, maintain and support customer automation workflows in production.
• Investigate and resolve data quality, reporting gaps and incidents.
• Run internal scripts and tooling for onboarding, go-lives and changes.
• Join customer calls to scope issues, gather requirements and drive resolution.
• Document outcomes, root cause and preventive measures.
• Maintain HIPAA-compliant handling of sensitive data.

Skills

APIs & DB scripting

Troubleshooting mindset

Clear written communication

Healthcare data experience

Hybrid work willingness

Job description

MedFlow is leading healthcare innovation by using AI to close care gaps, improve patient health outcomes and maximize value-based care rewards for providers. We automate the paperwork and administrative tasks that bog down healthcare teams, freeing clinicians to spend more time with patients where it matters most.

Our platform delivers real-time patient cohorts, clinical automation and deep integrations with athenahealth and leading healthcare tools, serving specialty practices, behavioral health organizations and providers focused on population health management.

The role

The Forward Deployed Engineer (CareOps) works at the intersection of customers, data and production operations. You will configure and run our automation platform for healthcare practices, investigate issues end to end, and partner with customers on calls to scope and resolve problems.

Key responsibilities

• Configure, maintain and support customer automation workflows in production
• Investigate and resolve data quality, reporting gaps, workflow behavior and operational incidents
• Run internal scripts and tooling for onboarding, go-lives, backfills and operational changes
• Join customer calls to scope issues, gather requirements and drive resolution
• Document outcomes, root cause and preventive measures
• Maintain strict adherence to HIPAA compliance and secure handling of sensitive data

What we look for

• Comfort reading and writing scripts against APIs and databases
• A bias for reproducing a problem before proposing a fix
• Clear written communication with people who are not engineers
• Experience with healthcare data, or the patience to learn it properly
• Willingness to be in Atlanta on a hybrid schedule