Forward Deployed Engineer

i-Pharm Consulting; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

i‑Pharm Consulting in San Francisco is seeking a Forward Deployed Engineer to help health care customers implement and scale our AI-enabled data platform. You will work cross-functionally with engineering, product, and customer teams to deliver practical solutions.

You will own onboarding, API integrations, and technical success for enterprise clients, translating needs into scalable architectures while balancing technical depth with commercial awareness.

Qualifications

• Experience with onboarding enterprise customers and ongoing success.

Responsibilities

• Onboard and implement for enterprise customers, ensuring ongoing success.
• Serve as a trusted technical advisor to customer teams.
• Support API integrations and technical implementations.
• Translate customer requirements into scalable solutions.
• Collaborate with Product, Engineering, and Commercial teams.
• Drive product adoption and long-term value for customers.
• Troubleshoot complex workflows and customer issues.
• Feed market and customer feedback into product discussions.

Skills

Software Engineering

Solutions Engineering

API integrations

Technical communication

Customer-facing

Fast-paced environments

Tools

APIs

System Integrations

Cloud platforms

Job description

Healthcare Data | Interoperability | AI

Transform How Healthcare Data Powers Patient Care

We're supporting a fast-growing venture-backed healthcare technology company that's building the infrastructure needed to make health data more accessible, connected, and actionable.

Their platform sits at the intersection of healthcare data exchange, interoperability, and AI, helping organizations unlock better ways of accessing and utilizing healthcare information across the ecosystem.

As growth continues to accelerate, they're looking for a Forward Deployed Engineer to help customers successfully implement, adopt, and expand the platform.

This is a highly cross-functional role sitting between Engineering, Product, and Customers.

Think:

• Software Engineering
• Solutions Engineering
• Technical Consulting

What You'll Be Doing

• Partner directly with enterprise customers throughout onboarding, implementation, and ongoing success
• Act as a trusted technical advisor to customer engineering, product, and leadership teams
• Support API integrations and technical implementations
• Translate customer requirements into scalable technical solutions
• Collaborate closely with Product, Engineering, and Commercial stakeholders
• Drive product adoption and long-term customer value
• Troubleshoot technical issues and help customers navigate complex workflows
• Bring market and customer feedback back into product development discussions

What We're Looking For:

Must Have

• Software Engineering, Solutions Engineering, or similar technical background
• Experience working with APIs, system integrations, and modern software platforms
• Strong problem-solving and technical communication skills
• Comfortable working directly with customers and external stakeholders
• Ability to balance technical depth with commercial awareness
• Experience operating in fast-paced, high-growth environmentsCuriosity, initiative, and a solutions-oriented mindset

Nice To Have

• Healthcare technology experience
• Interoperability experience (FHIR, HL7, EHR/EMR ecosystems)
• Experience supporting enterprise software implementations
• Technical consulting or solutions engineering experience
• Exposure to data platforms, analytics, or AI-enabled products

Backgrounds That Could Be A Great Fit

You may currently be a:

• Solutions Engineer
• Customer Success Engineer
• Integration Engineer
• Software Engineer with customer-facing responsibilities
• Technical Consultant
• Solutions Consultant
• Technical Account Manager with strong technical depth

Why Join?

• Work at the forefront of healthcare innovation and AI
• High-impact role with direct access to customers and leadership
• Influence both product direction and customer outcomes
• Join a rapidly scaling venture-backed organization
• Significant ownership, autonomy, and career growth opportunity
• Competitive compensation and meaningful equity participation