Forward Deployed Engineer (CareOps)

MedFlow; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

MedFlow is seeking a detail-oriented Forward Deployed Engineer to ensure our healthcare automation platform runs smoothly in production and that customers are successful day-to-day. This role sits at the intersection of engineering, care operations, and customer success, and requires a strong focus on reliability, security, and HIPAA compliance.

You will configure and run automation workflows in production, investigate issues end-to-end, and collaborate with customers during calls to scope and

Qualifications

• Proven experience in production environments where reliability matters.
• Exceptional attention to detail with low tolerance for errors.
• Strong communication skills for customer-facing situations.
• Able to run and troubleshoot scripts and follow runbooks.
• Experience writing and running SQL queries.
• Familiarity with Git/GitHub workflows and SDLC basics (dev/stage/prod, incidents and postmortems).

Responsibilities

• Configure, maintain, and support customer automation workflows in production
• Investigate and resolve data quality, reporting gaps, workflow behavior, and operational incidents
• Run internal scripts and tooling for onboarding, go-lives, backfills, and operational changes
• Join customer calls to scope issues, gather requirements, and drive resolution
• Document outcomes, root cause, and preventive measures
• Maintain strict adherence to HIPAA compliance and secure handling of sensitive data

Skills

Python

Jupyter notebooks

Bash/shell scripting

SQL

TypeScript/Node

Google Cloud Platform

Git/GitHub

LLM tooling

Education

Bachelor's degree

Job description

We're seeking a detail-oriented Forward Deployed Engineer to help ensure our healthcare automation platform runs smoothly in production and that our customers are successful day-to-day. This is an important role where accuracy and care are paramount.

Job Details

• Location: Atlanta, GA - Hybrid
• Type: Full Time
• Department: Engineering / CareOps
• Experience: 2+ years
• Salary: Competitive based on experience

About MedFlow

MedFlow is leading healthcare innovation by leveraging AI to close care gaps, improve patient health outcomes, and maximize value-based care rewards for providers. We automate the paperwork and administrative tasks that bog down healthcare teams, freeing clinicians to spend more time with patients where it matters most. Our AI-powered platform delivers real-time patient cohorts, clinical automation, and seamless integrations with Athenahealth and leading healthcare tools - serving specialty practices, behavioral health organizations, and providers focused on population health management.

The Role

The Forward Deployed Engineer (CareOps) works at the intersection of customers, data, and production operations. You will configure and run our automation platform for healthcare practices, investigate issues end-to-end, and partner with customers on calls to scope and resolve problems.

Key Responsibilities

• Configure, maintain, and support customer automation workflows in production
• Investigate and resolve data quality, reporting gaps, workflow behavior, and operational incidents
• Run internal scripts and tooling for onboarding, go-lives, backfills, and operational changes
• Join customer calls to scope issues, gather requirements, and drive resolution
• Document outcomes, root cause, and preventive measures
• Maintain strict adherence to HIPAA compliance and secure handling of sensitive data

Technical Requirements

Core Stack

• Python scripting
• Jupyter notebooks
• Bash/shell scripting
• SQL/Snowflake
• TypeScript/Node
• Google Cloud Platform
• Git/GitHub
• LLM and agentic tooling

Required Experience

• Proven experience in or supporting production environments where reliability and correctness matter
• Exceptional attention to detail and comfort operating with low tolerance for errors
• Strong communication skills, including in customer-facing situations
• Comfort running and troubleshooting scripts and following operational runbooks and checklists
• Experience writing and running SQL queries
• Familiarity with Git/GitHub workflows and SDLC basics (dev/stage/prod, change management, incidents and postmortems)

Preferred Qualifications

• Healthcare or health tech experience
• Familiarity with HIPAA and security best practices for healthcare data
• Experience with data analysis to troubleshoot operational issues
• Experience supporting integrations and operational workflows
• Experience with LLM or agentic tooling in operations or support

Education: Bachelor's degree preferred, but equivalent work experience considered.