Forward Deployed Engineer

Sameday; Youngstown (OH); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Generous PTO

Job summary

SamedayAI is hiring a Forward Deployed Engineer in Utah, traveling to customer sites to deploy and integrate our AI agents with home-service CRMs and systems.

You will own deployments end-to-end, collaborate with founders, and build repeatable playbooks for scalable ops.

This role blends engineering, solution architecture, and customer problem solving in a fast-paced startup environment.

Qualifications

• Strong engineering fundamentals with production-grade software experience.
• Experience working with APIs, webhooks, data models, and distributed systems.
• Comfortable communicating with customers and executives.
• Ability to thrive in ambiguity and fast-paced startups.

Responsibilities

• Lead end-to-end customer deployments and configurations.
• Integrate with customer systems using REST/GraphQL and webhooks.
• Scale and tune AI agents and personas.
• Be the technical point of contact for customers.
• Address production issues, data quirks, and edge cases.
• Collaborate with founders and engineering on new features.
• Create repeatable playbooks for deployment and automation.

Skills

Python

APIs

Distributed systems

Customer-facing

Troubleshooting

Tools

REST

GraphQL

Webhooks

Job description

Travel to customers locations in order to build custom integrations and work on new internal projects.

About Sameday

Home service businesses are losing millions a year by failing to respond to new customers. Sameday solves this with Virtual Sales Agents that leverage industry leading AI to answer the phone and get new customers on the schedule. Sameday is backed by Y-combinator and other notable investors such as Nat Friedman and Daniel Gross. If you love fast paced start-ups and real options for your career, then Sameday is the place for you.

Description

BuildthefutureofAIagentsforthetrades.

SamedayAIbuildsfull-serviceAIagentsthatanswercalls,qualifyleads,schedulejobs,andrunthebackofficeforhomeservicebusinesses.We’regrowingfast,we’redeeplyproduct-driven,andweintegratedirectlyintotheoperatingsystemsofthetrades—ServiceTitan,FieldRoutes,LeadPerfection,HousecallPro,andmore.SamedayAIisbackedbyMultipleTier1VentureCapitalfirmsaswellaspersonalinvestmentsfrompopularsiliconvalleyfiguressuchasNatFriedmanandDanielGross.

We’relookingfora ForwardDeployedEngineer whocanownmission-criticalcustomerdeployments,solvehardintegrationchallenges,andworkdirectlywithfounders,enterprisepartners,andhigh-scalecustomers.Thisisahybridrolethatblends seniorengineering , solutionsarchitecture ,and customer-facingproblemsolving.Ifyoulikeshippingrealthingsthatmatter—andyouwanttoworkwithatinyteamthatmovesinsanelyfast—thisisit.

WhatYou’llDo

• Leadcustomerdeploymentsend-to-end. Ownthetechnicalimplementationfornewlogosandmajorenterpriseaccounts—config,integrations,debugging,dataflows,andagentbehavior.
• Integratedeeplywithcustomersystems. WorkwithServiceTitan,FieldRoutes,HousecallProandotherCRMs/OSPsusingPython,REST,GraphQL,webhooks,andcustomtooling.
• InstrumentandscaleAIagents. Deployandtuneouradaptivepersonapolicies,Pydantic-validatedtoolcalls,callflows,andretrievallayers.
• Bethetechnicalpointofcontact. Joincustomercallswithowners,COOs,andrevenueleaders.Translatebusinessgoalsintotherightimplementation.
• Solvemessyreal-worldproblems. Fixthe“unknownunknowns,”especiallytheoneshappeninginproduction(callrouting,schedulingmismatches,dataweirdness,etc).
• Influencethecoreproduct. You’llworkcloselywithourfoundersandengineeringteamtodrivenewfeaturesbasedoncustomerproblemsyouuncover.
• Createrepeatableplaybooks. Turnone-offfixesintoprocesses,tools,andautomationsthathelpusscale.

WhatYouBring

• Strongengineeringfundamentals. Pythonisideal.ExperienceworkingacrossAPIs,webhooks,datamodels,anddistributedsystems.
• Youlovesolvingproblemswithcustomers. You’recomfortabletalkingtoownersandoperatorsandaskinggoodquestions.
• Biasforaction. Weshipfastandexpecteveryonetoownoutcomes.
• Youenjoyambiguity. MostofyourworkwillbeintegratingAIagentsintoenvironmentsthathavequirks—olddata,inconsistentflows,edgecases,etc.
• ExperiencewithSaaSorintegrations. Bonusifyou’veworkedwithschedulingsystems,CRMs,orAIplatforms.
• Highstandards. Wetakeprideincleanconfigs,predictablebehavior,anddependablesystems.

WhyThisRoleMatters

SamedayAIisquicklybecomingthe SystemofAction forthetrades.AForwardDeployedEngineeristheconnectivetissuebetween:

• therealworldofplumbing,HVAC,electrical,pest,androofingworkflows
• theAIagentsthatrunthoseworkflows
• andtheinternalproductteambuildingthenextgenerationofthoseagents

Youensureourbiggestcustomersdeployfast,staylive,andgetthe“wow”momentsthatdriverevenueexpansion.

YourworkdirectlyimpactsARR,NRR,andretention.You’llseetheoutcomeofyourworkwithindays—sometimesminutes.

WhyJoinSamedayAI

• We’regrowingextremelyfast(Hyper-growth)withindustry-leadingretentionandmargins.
• You’llworkwithatiny,eliteengineeringteamshippingattruestartupspeed.
• You’llgetmeaningfulownershipoverthecoreproductandcustomeroutcomes.
• You’llhelpbuildtheplaybooksforhowAIgetsdeployedinthetrades.

Compensation

$95,000to$145,000

Fullhealth,dental,andvisionbenefits

LifeInsurance

GenerousPTO

Location

In-officeRequired (Utah)+Traveltocustomerlocations.

Salary

$95,000 - $145,000 per year