Role overview
Bring AI software into real customer environments and make it useful in day-to-day operations. Working alongside customer teams, you will turn business needs and constraints into production systems, handling the full delivery process from discovery and design through deployment and handoff.
Responsibilities
- Work with customers to understand requirements and implement end-to-end solutions using an AI platform.
- Build integrations, agents, retrieval-augmented generation pipelines, tool-use features, and workflow automation tailored to customer data and systems.
- Own delivery from scoping and architecture through coding, testing, deployment, and operational handoff.
- Apply foundation models, retrieval, structured outputs, and orchestration to solve customer problems in production.
- Address deployment needs such as authentication, data pipelines, latency, reliability, security reviews, and ongoing operations.
- Share field learnings with product, research, and solutions teams to improve the platform and support customer adoption.
Requirements
- At least 3 years of software engineering experience delivering production systems.
- Strong Python and TypeScript skills, including the ability to work in established codebases under time pressure.
- Practical experience integrating AI or LLM capabilities, such as RAG, agents, function calling, embeddings, or vector search, into existing environments.
- Customer-facing technical delivery experience in areas such as consulting, implementation, or solutions engineering.
- Ability to work independently amid ambiguity and communicate with technical and non-technical stakeholders.
- Sound judgment about cost, latency, reliability, and production readiness; willingness to travel or work on-site when needed.
Nice to have
- Experience with agent frameworks, MCP, or orchestration tools such as LangGraph or Temporal.
- Background in data engineering, infrastructure, systems integration, or complex enterprise software.
- Experience with security, compliance, or red-team reviews for customer deployments.
- Open-source contributions or public writing about applied AI.
Benefits and work setup
- Remote work from anywhere in the United States, with travel or on‑site work as needed.
- Medical, dental, and vision coverage; FSA/HSA; tuition reimbursement; and a 401(k) with company match.
- Unlimited paid time off, wellness benefits, and equity.
- The listing gives a base salary range of $210,000–$270,000 or more, depending on assessed level and candidate factors.