Forward Deployed Engineer

TrustLayer; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

TrustLayer is seeking a Forward Deployed Engineer to directly work with our largest customers. You will connect the TrustLayer platform to ERP, procurement, and property management systems, migrate years of data, and build custom workflows their compliance programs require.

You’ll write production code, create reusable integrations, and bring field learnings back to the core team as product feedback and fixes. Expect hands-on engineering with travel to customer sites as needed.

Qualifications

• 3+ years of professional software engineering experience, ideally at a B2B SaaS company.
• Strong skills in at least one backend language such as Python, TypeScript/Node.js or Ruby.
• Hands-on experience building REST API integrations, webhooks and data pipelines.
• Fluent SQL and experience working with relational databases and messy real-world data.
• Comfortable working directly with customers and explaining technical trade-offs.

Responsibilities

• Lead the technical side of enterprise onboarding from kickoff to go-live.
• Build and maintain integrations between TrustLayer and customer systems via APIs, webhooks, SFTP and connectors.
• Plan and run data migrations and transform vendor, contract and certificate data.
• Write scripts, custom reports and workflow automations for customer needs.
• Troubleshoot escalations with CS and Support to root causes in code, data or config.

Skills

Backend development

REST APIs

SQL

Customer interaction

Data pipelines

Tools

Webhooks

SFTP

Third-party connectors

Job description

The role

As a Forward Deployed Engineer, you’ll be the engineer our largest customers work with directly. You’ll get their TrustLayer rollouts live: connecting the platform to their ERP, procurement and property management systems, migrating years of vendor and insurance data, and building the custom workflows their compliance programs need.

You’ll write production code, not slide decks. What you learn in the field comes back to the core team as reusable integrations, product feedback and fixes.

What you’ll do

• Lead the technical side of enterprise onboarding, from kickoff and requirements through go-live.
• Build and maintain integrations between TrustLayer and customer systems using our APIs, webhooks, SFTP and third-party connectors.
• Plan and run data migrations: clean, map, transform and validate vendor, contract and certificate data from spreadsheets and legacy tools.
• Write scripts, custom reports and workflow automations for customer-specific needs.
• Troubleshoot complex escalations with Customer Success and Support, finding root causes in code, data or configuration.
• Run technical calls and workshops with customer IT, finance and risk teams.
• Turn repeated customer needs into product feedback, internal tools and reusable integration patterns with Product and Engineering.
• Document solutions so customers and teammates can support them after launch.

What you bring

• 3+ years of professional software engineering experience, ideally at a B2B SaaS company.
• Strong skills in at least one backend language, such as Python, TypeScript/Node.js or Ruby.
• Hands‑on experience building REST API integrations, webhooks and data pipelines.
• Fluent SQL and experience working with relational databases and messy real-world data.
• Comfort working directly with customers: you can explain technical trade-offs to non-engineers and stay calm in an escalation.
• Ownership: you take a problem from “it’s broken” to “it’s fixed and documented” without being chased.
• Willingness to travel to customer sites occasionally ([confirm: up to ~X%]).

Nice to have

• Prior experience as a forward deployed, solutions or implementation engineer.
• Integration experience with ERP, procurement or property management platforms (e.g., NetSuite, SAP, Coupa, Yardi, Procore).
• Experience with document processing, OCR or AI/LLM‑powered workflows.
• Familiarity with insurance, risk management, compliance, construction or real estate.
• Experience with Salesforce, integration platforms (iPaaS) or ETL tools.