Forward Deployed Engineer

Rowspace; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

401(k) plan with employer match

Unlimited PTO policy

Monthly commuter stipend

Free daily lunch and snack bar

Regular team offsites

Job summary

Rowspace is seeking a Forward Deployed Engineer in San Francisco to own the technical customer relationship post-sale. The role involves building custom integrations, troubleshooting AI/ML systems, and partnering with customers to optimize their data workflows. Candidates should have 2–5+ years in software engineering or similar roles, strong proficiency in Python and SQL, and a genuine curiosity about customer systems. The position offers comprehensive health benefits, a 401(k), unlimited PTO, and a collaborative team culture.

Qualifications

• 2–5+ years as a software engineer or in a technical customer-facing role.
• Proficient in Python and SQL, comfortable in messy real-world data environments.
• Familiar with AI/ML concepts like RAG, embeddings, and LLMs.

Responsibilities

• Embed with customers to build custom integrations and pipelines.
• Troubleshoot and optimize retrieval quality and data ingestion.
• Act as the voice of the customer to surface platform gaps.

Skills

Python

SQL

Debugging and optimizing AI/ML systems

Customer-facing communication

Building custom integrations

Job description

We're looking for founding Forward Deployed Engineers who thrive at the intersection of deep technical work and customer impact. You'll own the technical customer relationship post-sale, embedding in their workflows, building production-grade, deeply integrated solutions on their data, and driving real, meaningful outcomes.

You'll see how investors actually work up close — their messy data environments, their internal systems, their workarounds — and translate what you learn and build into platform improvements that benefit every customer. You'll have real agency and impact, working directly alongside our founders and engineers to iterate fast and transform how the world’s most sophisticated investors work.

What You’ll Do

• Embed with customers — build custom integrations and pipelines on their data, in their environment, meet regularly to understand evolving needs and identify new opportunities, and scope, redesign, and ship new workflows from the ground up.
• Troubleshoot and optimize — debug retrieval quality, LLM performance, and data ingestion in live production environments.
• Partner with AI Deployment Managers to drive adoption and unlock new use cases.
• Act as the voice of the customer — surface platform gaps and themes before anyone else, and work with engineering and product to identify what should be productized. Often you'll build the fix yourself.
• Turn what you build for one customer into something that benefits everyone — ship the best integrations and patterns into the platform, and develop playbooks that scale every future engagement.

What You Have

• 2–5+ years as a software engineer or in a technical customer-facing role (FDE, solutions engineer/architect, implementation engineer) — ideally at a company where you shipped directly to customers.
• Strong technical foundation — proficient in Python and SQL, comfortable working across the stack and in messy real-world data environments (PDFs, Excel models, inconsistent formats).
• Familiar with AI/ML concepts — RAG, embeddings, LLMs, retrieval systems. You don't train models, but you debug and optimize them.
• Customer and outcome‑obsessed — you're genuinely curious about how customers' systems work, and you measure success by what changes for them, not by what you shipped.
• High agency and a builder's mindset — something breaks on‑site with a customer, you fix it. You enjoy building solutions and figure things out without waiting to be told what to do.
• Strong communicator — you translate customer pain into engineering priorities and explain complex systems to non‑technical stakeholders.
• Familiarity with financial services is a plus — you understand how investors use data, what due diligence looks like, and why data accuracy matters.
• Health & Wellness: Comprehensive medical, dental, and vision insurance
• Future Planning: 401(k) plan including employer match on contributions made while employed by Rowspace
• Time Off: Unlimited PTO policy—we trust you to take the time you need to recharge
• Food & Fuel: Monthly commuter stipend, plus free daily lunch and a fully stocked snack bar in the office
• Team Culture: Regular team offsites to bond and strategize away from the desk