Forward Deployed Engineer

LinkLive; United States; À distance; USD 127 000 - 159 000; Plein temps

Avantages offerts par ce poste

401k plan through Fidelity

Stock options

Unlimited vacation with 15-day minimum

Résumé du poste

LinkLive is seeking a Forward Deployed Engineer to design, build, and deploy custom AI-powered solutions for customer environments. You’ll work on the Customer Success team, learning customers' workflows and delivering high-value integrations with robust production-grade code.

You will lead technical discovery, translate capabilities into business value, and guide advanced AI and integration solutioning for complex use cases.

Qualifications

• 4+ years of professional software engineering experience.
• Experience integrating with third-party REST APIs, OAuth 2.0, webhooks, with robust error handling.
• Ability to read and modify JSON-based configurations and data structures.
• Strong knowledge of LLMs, generative AI, and conversational AI patterns; explain feasibility and tradeoffs.
• Able to deliver well-tested production code independently.
• Strong troubleshooting and problem-solving in live customer environments.
• Ability to explain technical concepts clearly to both engineers and non-technical stakeholders.

Responsabilités

• Work directly with customers to understand contact center operations and integrations.
• Design, prototype, and deploy custom solutions and configurations in customer environments.
• Build custom integrations and workflows connecting CRM, telephony, and third-party systems.
• Troubleshoot and resolve complex deployment issues with Support and Engineering.
• Advise on implementation best practices and platform optimization.

Connaissances

API integration

JSON configs

LLMs / AI patterns

Production code

Troubleshooting

Stakeholder communication

Multi-customer management

Outils

Docker

AWS

Azure

GCP

Description du poste

At LinkLive, we’re building the next generation of AI-powered communications, and we’re looking for a Forward Deployed Engineer to design, build, and deploy custom solutions on our platform.

In this high-impact individual contributor role on our Customer Success team, you’ll work directly with customers to learn their workflows, pain points, and technical constraints, then build and implement solutions in their environments. Your work drives fast time-to-value, long-term adoption, and the customer experience we’re known for.

If you enjoy hands-on engineering, solving real customer problems, and seeing your code in production, this role offers meaningful ownership and growth.

Who We Are

LinkLive CX is a modern, AI-native customer engagement platform that brings automation, agentic AI workflows, and human engagement together for moments that matter. Trusted by the world’s most regulated industries, LinkLive delivers unified customer journeys through a single management, routing, and AI journey engine, making automation feel human and every touchpoint more efficient. With its contact center solution, LinkLive provides an omnichannel experience, letting conversations flow from digital channels to voice with real-time speech and translation. More than 1,000 organizations rely on LinkLive to resolve inquiries faster and more effectively.

What You’ll Do

Build and Deploy Custom Solutions:

• Work directly with customers to understand their contact center operations, integrations, and technical environments.
• Design, prototype, and deploy custom solutions, integrations, and configurations in customer environments.
• Build custom integrations, workflows, scripts, and configurations, including CRM, telephony, and third-party system connections.
• Troubleshoot and resolve complex technical issues during deployment, working with Technical Support and Engineering.
• Follow LinkLive security and compliance standards (SOC 2, HITRUST) when working in customer environments.

Advise and Build Confidence:

• Lead technical discovery to identify business needs and high-value use cases.
• Translate technical capabilities into clear business value for technical and non-technical stakeholders.
• Lead advanced AI and integration solutioning for customers and prospects, helping build confidence in LinkLive’s ability to support complex, customer-specific use cases.
• Advise customers on implementation best practices and platform optimization.
• Support Sales and Solutions Consulting on select advanced discovery and expansion calls with deep technical expertise in AI, conversational automation, integrations, and feasibility.

Scale What Works:

• Turn customizations into productized solutions for subsequent customers.
• Document solution designs, configurations, and deployment steps for handoff and ongoing support.
• Contribute to reusable solution patterns, code libraries, and documentation across Customer Success.
• Share customer feedback with Product and Engineering to influence the roadmap.
• Partner with Professional Services, Technical Account Management, and Technical Support for smooth transitions from deployment to ongoing support.
• Stay current on industry trends and emerging technologies in contact centers and customer engagement.

What We’re Looking For

Essential Qualifications:

• 4+ years of professional software engineering experience
• Track record of integrating with third-party REST APIs, including OAuth 2.0 and API key authentication, webhooks, and solid error-handling and retry patterns
• Skill in designing, reading, and changing JSON-based configurations and data structures
• Strong working knowledge of LLMs, generative AI, and conversational AI patterns, including prompt design, AI-assisted workflows, and integrating AI into customer-facing applications, with the ability to explain feasibility, tradeoffs, and limitations
• Ability to independently deliver well-tested production code
• Strong troubleshooting and problem-solving skills in live customer environments
• Ability to explain technical concepts clearly to engineers and non-technical stakeholders, in conversation and in writing
• Ability to manage multiple customer engagements and competing priorities in a fast-paced environment

Bonus Points For:

• Experience designing or deploying conversational AI, virtual agents, RAG, or agentic workflows in production
• Experience with contact centers, telephony, IVR/IVA, or digital customer engagement technologies
• Familiarity with CCaaS platforms or cloud communications, including SIP and VoIP
• Experience with Docker, AWS, Azure, GCP, or other cloud-native systems
• Experience with 211 platforms such as VisionLink
• Experience supporting regulated industries such as banking, healthcare, 211s, or government
• Familiarity with email/messaging infrastructure (DNS, DKIM/SPF, SES, or similar)

What Success Looks Like

• On-time, high-quality deployments that meet customer requirements
• Reduced time-to-value for new and expanding customers
• Strong customer satisfaction and confidence during and after deployment
• Fewer post-deployment escalations and support issues
• Reusable assets and documentation that improve team efficiency
• New functionality that productizes custom solutions

What We’ll Offer

• Incentive target: $7,200 – $9,000
• Total OTE: $127,200 – $159,000

• Choose from three medical plans, plus Vision, Dental, Life Insurance, and Long-Term Disability
• 401k plan through Fidelity
• Up to $100/month HSA contributions with eligible medical plan
• $100/month Cell/Internet subsidy
• Stock options — be truly invested in our success
• Pet Insurance through Pets Best
• Unlimited vacation with 15-day minimum requirement
• Company-wide winter shutdown + 12 paid holidays + 9 personal days
• Additional rewards and discounts through Cigna (gym memberships, wellness resources)

Our Culture and Values

• Teamwork: We innovate through seamless collaboration, believing our collective strength exceeds individual efforts.
• Respect: We champion a diverse, equitable workplace that celebrates each unique perspective.
• Unwavering: We act with calculated urgency, making swift decisions to achieve our goals.
• Success: We relentlessly pursue excellence, setting high standards and achieving greatness together.
• Transparency: We promise open, honest communication in every interaction.

Location Requirement

This position is fully remote, but eligible candidates must reside in one of the following states: AZ, CA, CO, FL, GA, IA, IL, IN, MA, MI, MN, NE, NH, NJ, OH, OR, TN, TX, UT, VA, WA, WI.

Note: We encourage you to apply even if you don’t meet 100% of the listed qualifications. We value diverse experiences and potential as much as specific skills and credentials.

LinkLive is committed to providing an inclusive and accessible recruitment process. If you require accommodations during any stage of the hiring process due to a disability or other need, please contact [e-mail]. We will work with you to ensure a fair and accessible experience.