Forward Deployed Engineer

fonio; United States; Remoto; USD 73.000 - 106.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Onboarding in London

Flexible budget for ROI projects

Descrizione del lavoro

fonio is seeking a Forward Deployed Engineer to deploy AI-driven customer solutions across our London market. You will capture requirements, translate them into robust implementations, and deliver live setups including integrations, automations, and ongoing optimization.

You will work with Product/Engineering and GTM to ensure fast, stable deployments that are repeatable across customers. Responsibilities include building workflows, prompts, and guardrails, implementing APIs and integrations,

Competenze

• Solid coding skills and ability to implement independently.
• Strong understanding of AI systems and LLMs (prompting, tool use, RAG, failure modes).
• Workflow thinking: translate complex processes into robust, testable flows.
• Experience with APIs, webhooks, auth, and common integration patterns.
• Cloud fundamentals: deployments, observability, debugging in production.
• Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, monitoring/tracing, GDPR.

Mansioni

• Capture customer requirements and translate into concrete implementation plans.
• Build and roll out fonio setups in production: workflows, logic, prompts, guardrails.
• Implement integrations with third-party systems (APIs, webhooks, CRM, calendar, ticketing).
• Develop smaller features and glue code to map customer cases.
• Debug under production conditions: calls, flows, edge cases, fast fixes.
• Build reusable templates and deployment playbooks to scale setups.
• Deliver product feedback: identify pain points and gaps; present actionable insights.

Conoscenze

Coding skills

AI systems & LLMs

Workflow design

APIs & webhooks

Cloud fundamentals

Pragmatic working style

Strumenti

TypeScript

Python

SQL

Monitoring/Tracing

GDPR

Descrizione del lavoro

Описание:

fonio.ai is a market leader in AI agents for SMBs. We started with phone agents and now also cover WhatsApp, web chat, email and a full AI phone system. We’re growing fast across Europe, the UK, the US and Brazil. We grew from $1M to $10M ARR in under 12 months, then went from $10M to $20M in about 8 weeks. Today we serve 10,000+ customers. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings. Join one of the fastest-growing companies!

Задачи:

As a Forward Deployed Engineer for our London market, you work directly at the intersection of product and customer setups. You capture requirements, translate them into robust implementations, and take fonio live at customers – including integrations, automations, and ongoing optimization. You work closely with Product/Engineering and Go-to-Market, making sure deployments are fast, stable, and repeatable across the London market. What to expect Capture customer requirements and translate them into concrete implementation plans Build and roll out fonio setups in production: workflows, logic, prompts, guardrails Implement integrations with third‑party systems (APIs, webhooks, CRM, calendar, ticketing, etc.) Develop smaller features and glue code to cleanly map customer cases Debug under production conditions: calls, flows, edge cases, fast fixes Build reusable templates and deployment playbooks to make setups scalable Deliver product feedback: bring pain points and feature gaps to the team, prioritized and concrete

Требования:

Solid coding skills: you can implement independently, not just configure Strong understanding of AI systems and LLMs (prompting, tool‑use, RAG, failure modes) Workflow thinking: translate complex processes into robust, testable flows Experience with APIs, webhooks, auth, and common integration patterns Cloud fundamentals: deployments, observability, debugging in production Highly pragmatic working style: ship fast, make it stable, iterate Bonus: Voice/Telephony, n8n, TypeScript/Python, SQL, monitoring/tracing, GDPR English at native or near‑native level

Условия:

Competitive salary: €65,000-€95,000 per year, plus equity 100% Remote:Onboarding in London 100% Focus Time (no regular meetings) Unlimited budget when the ROI is right Extreme speed (we ship almost daily) Thousands of enthusiastic customers building the product together with us Interview Process 15 min Intro Call 90 min Deep Dive with our Head of Commercial Deployment and our Head of Delivery 20 min Culture Interview How we hire? We're AI-native, including in hiring. AI helps us to remain efficient, but people make every decision. fonio is an equal opportunity employer. We hire for talent and ownership, whatever your background is. Need an adjustment in the process? Just tell us.