Forward Deployed Engineer

Investigo; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

AI-Native Healthcare Technology Startup in New York, NY is seeking a software engineer who will work directly with customers to solve complex operational problems and shape healthcare workflows.

You will lead migrations, understand provider needs, and translate insights into scalable software alongside a world-class team. Expect high ownership and frequent customer interactions.

Qualifications

• 4+ years of software engineering experience with a customer-facing mindset.
• Ability to navigate ambiguity and solve complex problems.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Good sense of product and customer needs; take ownership of tasks.

Responsibilities

• Lead data migrations from legacy EHR and billing platforms.
• Engage with healthcare providers to understand workflows and challenges.
• Translate customer problems into scalable software solutions.
• Build and ship production software with the engineering team.
• Act as a trusted technical partner during implementations.
• Collect customer insights and influence product direction.
• Tackle high-impact problems at the intersection of engineering, product, and customer success.

Skills

Software engineering

Customer-facing mindset

Ambiguity handling

Communication

Product instincts

Ownership

Job description

Investigo's client | AI-Native Healthcare Technology Startup | New York, NY

If you're an engineer who wants to do more than write code, this is an opportunity to work directly with customers, solve complex operational problems, and shape the future of healthcare.

Our client is one of the fastest-growing companies in healthcare technology, building an AI-native platform that's redefining how providers operate.

They're building an AI-native EHR and operating system for healthcare providers, starting with behavioral health and expanding across ambulatory care. Their vision is to become the AI medical assistant powering clinical, operational, and billing workflows while replacing the patchwork of disconnected software tools providers rely on today.

Why This Opportunity Stands Out

• Revenue growing at an exceptional pace
• AI-first product built from the ground up
• Engineers work directly with customers and influence roadmap decisions
• High ownership environment with no layers between engineering, customers, and product decisions
• Opportunity to help modernize one of healthcare's largest and most underserved software categories

What You'll Do

• Lead complex data migrations from legacy EHR and billing platforms
• Work directly with healthcare providers to understand operational workflows and challenges
• Translate customer problems into scalable software solutions
• Build and ship production software alongside a world-class engineering team
• Serve as a trusted technical partner during customer implementations
• Bring customer insights back to the organization and influence product direction
• Tackle ambiguous, high-impact problems that sit at the intersection of engineering, product, and customer success

What We're Looking For

• 4+ years of software engineering experience (8+ years preferred)
• Strong hands‑on engineering background with a customer‑facing mindset
• Experience working through ambiguity and solving complex technical problems
• Ability to communicate effectively with both technical and non‑technical stakeholders
• Strong product instincts and a passion for understanding customer needs
• High degree of ownership, urgency, and accountability

Preferred Experience

• Data migration experience involving complex enterprise systems
• Healthcare technology, EHR, interoperability, or health data integrations
• Startup or early-stage company experience
• Experience working directly with customers in technical implementation or solutions-focused roles

Location & Travel

• Based in New York City with flexibility for highly experienced engineers
• Frequent travel to customer sites across the U.S.
• Significant customer‑facing interaction each week

If you're excited by the idea of building software, working alongside customers, and seeing your work immediately impact healthcare providers and patient care, we'd love to connect.