Forward Deployed Engineer

Rely Health; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Disability and Life Insurance

Paid time off

Professional development

Job summary

Rely Health is seeking a Forward Deployed Engineer in San Francisco, California. This role integrates engineering, product, and operations to ensure effective patient care through advanced AI-driven solutions.

The ideal candidate will have a Bachelor’s degree in Computer Science and 1-2 years of engineering experience, along with the ability to adapt to evolving tools. Key responsibilities include building operational workflows and automated communication agents.

Benefits include health insurance and a competitive salary ranging from $100,000 to $120,000 per year.

Qualifications

• Bachelor's degree or equivalent experience in technical field.
• 1-2 years engineering experience and familiarity with AI tools.
• Proven experience with Claude Code in building and debugging software.

Responsibilities

• Build and operate operational workflows to enhance navigator execution.
• Maintain agent workflows and improve efficiency.
• Build automated communication agents for patient interaction.
• Identify and address customer outcomes to drive expansion.
• Ensure quick yet validated solutions send to production.
• Create documentation for internal processes and workflows.

Skills

Adaptability to AI tools

Problem-solving skills

Strong communication

Analytical skills

Education

Bachelor's degree in Computer Science or related field

1-2 years of engineering experience

Tools

Claude Code

OpenAI products

Job description

Forward Deployed Engineer

Rely Health – San Francisco, California, United States (Engineering)

About Rely Health

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI‑driven solutions, multi‑channel communication platforms, and real‑time data analytics to provide high‑quality, cost‑effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting‑edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care.

About the role

The Forward‑Deployed Engineer (FDE) is a customer‑proximate, outcomes‑driven individual contributor who makes Rely’s programs work end‑to‑end in the real world. This role sits at the intersection of engineering, product, and operations and is navigator‑based: you work closely with patient care navigators and operations to collaborate directly with customers and Sales/AM to ensure we deliver outcomes. This role is not static. Tools and platforms evolve month‑to‑month as we adopt vendors, build internal systems, and improve the stack. Success requires comfort learning new tools quickly while maintaining a high bar for quality, reliability, and delivery.

This is not a backend production engineering role.

What You’ll Do

1. Build & Operate Operational Workflows (System of Work / Patient Manager). Configure and evolve workflows that power navigator execution: routing, task creation, campaigns, automation, and program logic. Partner with Product/Ops to ensure workflow configuration reflects real operations and reduces failure modes. Build internal helpers/tools that make workflows easier to operate and safer to change.
2. Build & Operate Agent Workflows (Agent System). Build and maintain agent workflows that handle operational tasks end‑to‑end: tool use, guardrails, escalation paths, and failure handling. Shadow real workflows, identify friction, and ship improvements that reduce manual work and increase closure. Maintain reusable components/templates so we don’t rebuild one‑offs for every customer.
3. Build & Improve Automated Communication Agents (Voice and beyond). Build and iterate automated agents that interact with patients/customers (voice, messaging, or other channels as needed). Ensure behavior is operationally correct (right intent, right routing, right follow‑ups) and measurable. Follow quality gates/playbooks for customer‑facing automation (testing/evals, rollout/rollback, post‑deploy verification).
4. Customer Outcomes, Expansion, and Getting Customers to the Next Level. Identify where outcomes break by learning the customer’s real operations and constraints. Partner with Sales/AM and customer stakeholders to move customers to the next level (new workflows, higher volume, broader scope, deeper adoption) by shipping what’s needed to make it real. Turn early signals into concrete pilots with tight scope, measurable success criteria, and clear timelines. Convert repeated customer needs into scalable patterns (templates, components, playbooks) so we scale beyond one account.
5. Rapid Viability → Standardization (Process + Quality Gates). Push viable solutions into production quickly: small increments, clear ownership, and verifiable results. Create/upgrade the right proof for changes: simulations, structured reviews, eval sets, regression checks, audit queries, dashboards, or other validation mechanisms. Do the necessary research (artifacts, logs, customer workflows, tool capabilities) to choose the right approach and avoid rework.
6. Enablement, Documentation, and Team Lift. Write short runbooks, checklists, and “how this works” docs so we don’t relearn the same lessons. Pair with teammates, share patterns/pitfalls, and contribute to a culture of high‑quality execution. As you ramp, help newer hires ramp faster through clear documentation and lightweight support.

Operating Standards

Own outcomes for workflows you touch: triage → RCA → fix → verification. Changes ship through a tracked change process with traceability (PRs, reviews, versioning, release notes). Meaningful changes include appropriate validation, rollout/rollback thinking, and post‑deploy verification. When a workflow has a specific playbook (e.g., calling), follow it. HIPAA / PHI handling: you’ll work in a healthcare environment. We expect careful handling of sensitive data, least‑privilege access, auditability, and secure operational practices.

Qualifications

• Minimum Required Qualifications:
  • Bachelor’s degree in Computer Science, Software Engineering, Data Science, or a related technical field, or equivalent demonstrated build experience (portfolio, internships, open‑source contributions, or hackathons).
  • 1‑2 years of engineering experience.
  • Demonstrated experience using Claude Code (Anthropic’s agentic coding tool) to build, debug, or ship working software — through coursework, internships, open‑source contributions, hackathons, or personal projects.
  • Proven ability to adapt to rapidly evolving AI tools — able to evaluate, adopt, and migrate between models, agents, and platforms as the landscape changes.
  • Ability to communicate complex technical topics clearly and concisely.
  • Comfort interfacing directly with customers in a high‑touch capacity to drive adoption and surface real‑world feedback.
• Preferred Qualifications:
  • Experience with other OpenAI products.
  • Experience building automation/agents, eval sets, or quality gates.
  • Experience in forward‑deployed engineering, solutions engineering, implementation, or technical operations.
• Competencies (Knowledge/Skills/Abilities):
  • Strong ownership and problem‑solving mindset; you drive issues to verified resolution.
  • Ability to build relationships across the company to effectively design products.
  • Strong analytical skills to evaluate model performance and improve prompt effectiveness.
  • Knowledge of data visualization principles and best practices.
  • Excellent problem‑solving skills and a detail‑oriented approach to design.
  • Comfort operating in ambiguous, fast‑moving environments with evolving tools.
  • Strong communication and teamwork skills, with the ability to collaborate effectively with cross‑functional teams.
  • Ability to scope project timelines and meet appropriate deadlines.
  • Ability to work evenings and weekends as needed to execute on deadlines.
  • Creativity, open mindset to drive experimentation and internal R&D.
  • Proven ability to translate complex technical concepts into clear, actionable insights for non‑technical stakeholders, ensuring that customers can effectively leverage advanced product features.

Working Conditions

Requires frequent use of the telephone and computer. Prolonged periods of sitting at the desk, computer work and reading can be anticipated.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• LT/ST Disability and Life Insurance
• Technology reimbursement
• Paid time off (Vacation, Sick, Holiday)
• Paid Parental leave
• Professional development
• Technology Reimbursement

Pay range for this role

$100,000 – $120,000 USD per year (Headquarters)

Equal Employment Opportunity

Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

General Disclaimers

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.