Forward Deployed Engineer

Rocketlist; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Direct mentorship

Meaningful equity

Comprehensive benefits

Team culture

Impact at scale

Job summary

Rocketlist is seeking an experienced engineer in New York to lead technical projects, optimize AI integrations, and serve as the primary technical contact for customers. With a hands-on coding requirement, this role emphasizes direct customer interactions and project management.

The ideal candidate should have 3+ years in engineering, strong project leadership skills, and the ability to synthesize customer needs into actionable product insights. This position offers competitive equity and comprehensive benefits, including mentorship and a collaborative team culture.

Qualifications

• 3+ years of engineering experience shipping production systems.
• Experience managing complex, multi-workstream technical projects.
• Comfortable leading architecture discussions with technical stakeholders.
• Ability to synthesize customer needs into actionable insights.

Responsibilities

• Write production code and build integrations.
• Create and manage technical project plans from scoping through go-live.
• Serve as primary POC for customer technical teams.
• Monitor agent performance and refine behavior for accuracy.
• Drive expansion post-launch by deploying new features.

Skills

Engineering experience

Project leadership

Customer-facing presence

Product intuition

Job description

What You'll Be Working On

• Build and ship: Write production code—building integrations, configuring AI agents, and implementing platform logic based on customer workflows and scheduling rules.
• Own implementations end-to-end: Create and manage technical project plans from scoping through go-live. Coordinate internal resources, delegate workstreams, and drive timelines to completion.
• Engineer our moat: Our competitive advantage is our ability to stay in the weeds with customers until the technology works. You will architect the high-leverage systems and playbooks that transform these complex implementations into a repeatable, scalable infrastructure.
• Be the technical face to customers: Serve as primary POC for customer technical teams—leading discovery sessions, unblocking integration issues, and building trusted advisor relationships.
• Optimize AI agents in production: Monitor agent performance at scale, diagnose failure modes, and iteratively refine behavior to improve accuracy, reliability, and patient experience over time.
• Grow accounts: Drive expansion post-launch by deploying new features, identifying upsell opportunities, and proactively solving emerging pain points.
• Shape the product: Translate field observations and customer feedback into actionable requirements that inform the product roadmap.

Requirements

• Technical foundation: 3+ years of engineering experience shipping production systems while working directly with customers. This is a hands‑on coding role, not purely project management.
• Project leadership: Track record of managing complex, multi‑workstream technical projects and coordinating cross‑functional resources to deliver on time.
• Customer‑facing presence: Experience as a primary technical POC—comfortable leading architecture discussions and building relationships with technical stakeholders.
• Product intuition: Ability to synthesize customer needs into insights that bridge field reality and engineering priorities.

Interesting Technical Challenges

• AI agent tuning at scale: Configure voice agents for medical terminology and complex scheduling logic, then continuously refine as real‑world edge cases emerge in production.
• Workflow orchestration: Map and automate multi‑step processes—scheduling, insurance verification, prescriptions, documentation—across diverse customer environments.
• Personalization that scales: Deploy agents that adapt to each organization's unique protocols and terminology without requiring bespoke rebuilds for every customer.
• Debugging AI in the wild: Diagnose agent failures across integrations and LLM behavior, then implement fixes that generalize across deployments.
• Shape the product from the field: As the closest touchpoint to customers, identify patterns across deployments and translate insights into product requirements that drive the roadmap.

What we offer

• Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
• Meaningful equity: Early employee stock options with significant ownership potential.
• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
• Team culture: Quarterly retreats and monthly team events that build genuine connections in our close‑knit NYC team.
• Impact at scale: Work that builds the infrastructure to help millions of patients access care.

If you’re ready to be the customer champion that transforms healthcare communication, we’d love to hear from you.