Forward Deployed Engineer

PGA TOUR, Inc; Ponte Vedra Beach (FL); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life and Disability insurance

Paid time off and holidays

401(k) with employer match

Health Savings Account

Wellness Program

Membership to TPC Sawgrass

Job summary

PGA TOUR, Inc seeks an experienced Forward Deployed Engineer to implement AI-enabled workflows across departments, partnering with product teams, engineering, data science, and security. You will document workflows, translate needs into technical requirements, and support secure, reliable deployments.

The role emphasizes practical implementation, with responsibilities spanning discovery, configuration, and delivery while ensuring governance and compliance.

Qualifications

• Bachelor’s degree or equivalent practical experience in a technical field.
• Experience configuring, building, implementing, or integrating enterprise software platforms and data pipelines.
• Strong full-stack or backend skills and experience with modern software implementation practices.

Responsibilities

• Document existing workflows and translate stakeholder needs into clear requirements and success metrics.
• Configure and implement approved AI tools, integrations, and internal systems for department workflows.
• Support rollout, adoption, troubleshooting, and continuous improvement of implemented workflows.
• Collaborate with product, engineering, data science, cybersecurity, privacy, and operations to meet PGA Tour standards.

Skills

Python

JavaScript/TypeScript

REST APIs

Cloud services

AI-enabled solution delivery

Stakeholder communication

Data privacy & cybersecurity

Education

Bachelor’s degree in Computer Science, Information Technology, Data Science, Engineering, or equivalent

Tools

AWS

Job description

The Best Players Need the Best People. This role implements practical, AI-enabled workflows that increase productivity, reduce manual effort, improve speed, and deliver measurable business value across PGA Tour departments. Working closely with internal stakeholders including product teams, engineering, data science and AI COE, cybersecurity, privacy, technology operations, and approved vendors. The Forward Deployed Engineer documents existing workflows, defines requirements, configures approved tools with the AI Governance Committee, and supports rollout of repeatable solutions that are secure, accurate, reliable, and easy for employees to use. This is an implementation-focused role centered on assigned use cases and department-level workflow improvements. The engineer evaluates whether a business need can be met through existing enterprise platforms, configuration, integration, workflow redesign, or vendor capability, and will escape larger product, roadmap, architecture, or custom-development decisions to AI leadership.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Data Science, Engineering, or equivalent practical experience. Minimum 5 years of experience in software engineering, systems integration, solutions engineering, technical implementation, AI-enabled solution delivery, or a related technical role. Experience configuring, building, implementing, or integrating enterprise software platforms, API integrations, data pipelines, and custom AI/LLM-powered applications. Strong full-stack or backend skills including Python, JavaScript or TypeScript, REST APIs, cloud services, and modern software implementation practices. Familiarity with generative AI tools, LLMs, system prompt design, retrieval-based workflows, knowledge bases, AI agents, connectors, and related implementation patterns. Experience documenting workflows, translating stakeholder needs into technical requirements, and evaluating practical implementation options. Robust interpersonal and communication skills with the ability to explain technical concepts and tradeoffs to non-technical stakeholders. Strong problem-solving and troubleshooting skills with the ability to work independently while collaborating with subject-matter experts as needed. Familiarity with data privacy, cybersecurity, governance, responsible AI, and enterprise software approval processes preferred. Experience with AWS or other cloud platforms preferred. Sports, media, digital products, content operations, live event, or enterprise transformation experience preferred.

Responsibilities

Discovery & Requirements

Partner with assigned departments to document existing workflows, pain points, manual processes, and opportunities for AI-enabled improvement. Translate stakeholder needs into clear requirements, workflow maps, acceptance criteria, and success measures.

Implementation

Configure and implement approved AI tools, connectors, skills, automation, and internal systems for department-specific workflows. Build lightweight prototypes and proof-of-concepts to validate feasibility and demonstrate practical value. Evaluate whether stakeholder needs can be met via existing platforms, configuration, integration, or vendor capability versus escalation to AI leadership.

Delivery & Support

Support rollout, user adoption, troubleshooting, and continuous improvement for implemented workflows. Educate stakeholders and employees on using assigned AI-enabled tools and workflows effectively and responsibly. Create and maintain documentation, implementation guides, workflow maps, and training/handoff materials. Capture user feedback, recurring issues, adoption signals, efficiency gains, and operational risks for assigned use cases. Perform system configuration, integration support, testing, and operational tasks to maintain assigned workflows.

Cross-Functional Partnership

Partner with product, engineering, data science, cybersecurity, privacy, technology operations, and vendor teams to ensure workflows meet PGA Tour standards.

Perform other duties and special projects as assigned.

When most people think of the PGA TOUR, they envision famous golfers, exciting tournaments, and the TOUR’s generous support of more than 3,000 charities. We are all of these things, but there’s much more to the PGA TOUR than meets the eye. Behind the TOUR’s international reputation for sports excellence and philanthropic leadership is a dedicated team of business, sports management and entertainment professionals working together to support our players and advance our mission. Headquartered in Ponte Vedra Beach, Fla., we’re a dynamic group of individuals with diverse talents who share a deep respect for the sport of golf and the positive impact it has in communities across the United States and internationally. If your goals include being part of an exciting team that emphasizes professional development and the personal satisfaction of contributing to important causes, we encourage you to explore the many advantages and benefits of a career with the TOUR.

Our benefits may include:

• Medical, Dental and Vision
• Life and Disability insurance
• Paid time off and paid holidays
• 401(k) plus employer match and contribution
• Health Savings Account/Medical and Dependent Care
• Flexible Spending Accounts
• Wellness Program
• Membership to TPC Sawgrass

EOE The TOUR is an equal opportunity employer. We do not discriminate or tolerate discrimination on the basis of race, sex, sexual orientation, religion, national origin, age, disability, marital status, color, ancestry, citizenship status, uniform services member status, pregnancy, gender, gender identity, gender expression or any other classification or differences protected by applicable law.