Customer Experience Representative

HomeTeam Pest Defense; Charlotte (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-paid life & AD&D

401(k) with company match

Tuition reimbursement

Employee stock purchase plan

Paid time off & holidays

Employee discounts

Growth opportunities

Recognition for performance

Friendly work environment

Referral bonuses

Job summary

HomeTeam Pest Defense in Charlotte, NC is seeking a customer service professional to provide information to prospects, answer questions, and schedule pest control services. You will handle inquiries, process payments, and maintain customer records using our Route Point system.

The position offers competitive hourly pay of $17.99–$18 per hour, a comprehensive benefits package, and opportunities for advancement within the company.

Qualifications

• 1 year of previous customer service experience required
• Basic/entry level computer skills
• Entry level telephone etiquette skills
• Must be 18 years or older with HS diploma or GED

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions and resolve issues, provide pricing (non-termite)
• Schedule services and manage follow-ups with customers
• Handle billing questions and payments
• Interact with customers using Route Point software
• Enter service notes and maintain customer files
• Calm and diffuse upset customers and escalate when needed
• Print and review service tickets for technicians

Job description

Overview

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company’s treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

There’s plenty of perks too!

• Competitive pay $$
• $17.99-$18 Hourly
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements:

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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