Forney eStores - In-Store Shopper - Part time

H-E-B; Forney (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

H-E-B is seeking an eStore In-Store Shopper to pick and prepare online orders, sorting items for refrigeration, freezing, or dry storage. You will use a digital tool to assemble orders, stage them for pickup, and assist customers with product questions.

In this fast-paced role, you will prioritize tasks, communicate with store management, and fulfill orders accurately while maintaining store standards for safety and sanitation.

Qualifications

• Customer service skills are required and essential.
• Strong communication abilities are needed for interactions with customers and team members.
• Ability to make effective decisions on behalf of customers with limited information.
• Ability to prioritize and manage cross-functional tasks in a fast-paced store environment.
• Willingness to work a flexible schedule as business needs dictate.

Responsibilities

• Selects merchandise from sales floor to complete online orders.
• Sorts and unloads items into refrigeration, frozen, or dry storage areas.
• Uses a digital tool to pick items, pack, and stage orders for pickup.
• Provides excellent in-store assistance and answers product questions.

Skills

Customer service

Communication

Decision making

Multitasking

Flexibility

Education

HS Diploma or GED

Job description

Responsibilities

Job Summary:

As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders.

Key Responsibilities & Essential Functions:

Customer Service:

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers¿ behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs); achieves productivity standards
• Performs eStore Curbie duties, as needed

Sanitation / Stocking / Food Safety:

• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Age Requirement:

• 16+

Work Experience:

• 3+ months of experience as a Curbie or related experience - Required
• Experience in personal shopping a plus - Preferred

Knowledge/Skills/Abilities:

• Strong customer service skills - Required
• Strong communication skills - Required
• Ability to make effective decisions on behalf of the customer with limited information - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Education:

• HS Diploma or GED or equivalent - Preferred

Licenses/Certifications:

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions:

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push / pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024