Lakeway eStores - Curbie - Part time

H-E-B; Lakeway (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

H-E-B is seeking an eStore Curbie to efficiently retrieve eCommerce online orders from put-away locations and deliver them to customers, maintaining accuracy and safety throughout the process.

Responsibilities include reviewing orders via digital tools, communicating adjustments to customers, packaging and transporting goods, and ensuring quality and cleanliness in the eStore environment. Requires 16+ age, strong customer service, and a flexible schedule.

Qualifications

• Customer service skills required.
• Clear communication skills required.
• Ability to prioritize and handle cross-functional tasks required.
• Ability to work a flexible schedule required.
• Completion of all required training (e.g., Alcohol Seller's Training) upon hire is required.

Responsibilities

• Uses a digital tool to retrieve and review customer orders.
• Communicates order changes/adjustments to customer.
• Makes necessary adjustments to orders based on customer requests.
• Audits orders for bagging, quality, completion, and notes.
• Packages/transports loads groceries/merchandise to customer’s vehicle.
• Minimizes shrink through careful handling of product and achieves productivity standards.

Skills

Customer service

Communication

Prioritization

Flexible schedule

Job description

Responsibilities

Job Summary

As an eStore Curbie, you will retrieve eCommerce online orders from their put away locations and transport them to the Customer.

Customer Service

Key Responsibilities & Essential Functions

• Uses a digital tool to retrieve and review customer orders
• Communicates order changes / adjustments to customer
• Makes necessary adjustments to orders based on Customer requests
• Audits orders for bagging, quality, completion, and note following
• Packages / transports/ loads groceries / merchandise from holding areas to customer¿s vehicle
• Minimizes shrink through careful handling of product
• Achieves productivity standards

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore, as needed
• Maintains / stocks bag areas
• Returns product to shelf
• Transfers products from slot to slot to help free up carts
• Organizes carts / maintains cleanliness within the eStore
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

• 16+

Work Experience

• Customer service skills - Required
• Communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required

Licenses/Certifications

• Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at knees, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, push / pull with arms, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
• Use a manual pallet jack multiple times per day
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2024