Forecasting and Route Specialist

FWI Holdings Inc; Temple (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CORD Financial Services is seeking a Forecasting & Route Specialist to support the daily operation of the ATM fleet. You will monitor forecasts, coordinate route information, and help resolve operational issues while ensuring reliable ATM availability and efficient resource deployment.

The role emphasizes timely follow-up, accurate information, strong customer service, and collaboration with Operations, route personnel, and support teams.

Qualifications

• 1–3 years in inventory or ATM operations or route support.
• Strong analytical, problem-solving, and detail orientation.
• Proficient in Excel and data reporting.
• Ability to manage deadlines and travel occasionally.

Responsibilities

• Prepare and maintain daily forecasts for ATM fleet.
• Monitor ATM inventory levels and identify service concerns.
• Coordinate route changes with Operations and partners.
• Support route planning with accurate terminal priorities.
• Review daily ATM performance and escalate issues as needed.
• Research customer or operational issues and document findings.
• Assist with recurring reports and monthly inventory reviews.
• Maintain records and knowledgebase for the department.
• Provide proactive support to internal teams and customers.
• Assist with department projects and process improvements.
• Maintain confidentiality and internal controls.
• Perform other related duties.

Skills

Inventory management

ATM operations

Route planning

Logistics coordination

Customer service

Data analysis

Problem solving

Tools

Microsoft Excel

Microsoft 365

Job description

In 2001, CORD Financial Services was founded by The FIKES Companies. With a small staff and hard work, CORD quickly gained success in central Texas. Through steady growth in every year of its operations, CORD Financial Services is now an award-winning ATM Independent Sales Organization (ISO). The company is recognized for excellence in providing a variety of ATM Services such as full-service ATM placements, cash management, transaction processing, merchant services, ATM Sales, Parts Sales, and outstanding 24/7 customer and technical support. With offices in Temple, TX, Lewisvlle, TX, Ft. Walton Beach, FL, Clearwater, FL, and Fitzgerald, GA, CORD Financial Services is proud to be your ultimate resource for your ATM and merchant service’s needs.

Position Summary

The Forecasting & Route Specialist supports the daily operation of CORD's ATM fleet by monitoring and preparing forecasts, coordinating route information, and helping resolve operational issues. This role works closely with Operations, route personnel, and customer support to help maintain ATM availability and efficient resource deployment. The position is primarily focused on consistent daily execution, accurate information, timely follow-up, and dependable customer service.

Essential Duties and Responsibilities

• Prepare and maintain daily forecasts for the ATM fleet using established tools, procedures, and historical activity.
• Monitor ATM inventory levels and operational activity; identify potential run-outs, excess inventory, or service concerns and communicate them promptly.
• Coordinate inventory requirements and route changes with Operations and other internal or external partners.
• Support route planning by maintaining accurate route information and communicating terminal priorities, schedule changes, or service needs.
• Review daily ATM performance and follow established escalation procedures when an issue requires additional attention.
• Research customer or operational issues, document findings, and provide timely follow-up or recommended next steps.
• Assist with recurring reports, reconciliations, monthly inventory-control activities, and other routine operational reviews.
• Maintain accurate records, procedures, and knowledgebase information for the department.
• Provide proactive and responsive support to internal teams and customers while maintaining professional communication.
• Assist with department projects, process updates, ATM deployments, route changes, or other operational initiatives as assigned.
• Maintain confidentiality and follow established internal controls.
• Perform other related duties as assigned.

Required Qualifications

• One to three years of experience in inventory management, ATM operations, route support, logistics, customer service, or a related operational role. Equivalent education and relevant experience may be considered.
• Working knowledge of Microsoft Excel and other Microsoft 365 applications, including the ability to organize, review, and report operational data.
• Solid analytical, problem-solving, and attention-to-detail skills.
• Ability to manage recurring deadlines, changing priorities, and time-sensitive operational issues.
• Professional written and verbal communication skills.
• Ability to work independently within established procedures and collaborate effectively with multiple teams.
• Ability to work on-site in Temple, Texas, Monday through Friday during established business hours.
• Ability to travel occasionally, as business needs require.

Preferred Qualifications

• Experience with ATM monitoring, forecasting, route planning, or field-service support.
• Experience researching customer or operational issues and coordinating follow-up across teams.
• Familiarity with cash controls, reconciliations, audit trails, or operational reporting.

CORD Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, and disability, or any other legally protected basis, in accordance with applicable federal, state, and local law.