Forecasting & Analytics Specialist - Workforce (Hybrid)

Teleperformance USA; Warren (MI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance USA is seeking a Workforce Management Specialist for a hybrid role in Warren, MI. The role involves forecasting contact volumes, maintaining models, and collaborating with internal customers. Candidates should have at least 2 years of relevant experience in forecasting and reporting, with skills in SQL, PowerBI, and MS Excel preferred. Teleperformance values a supportive work environment and is committed to inclusion and diversity. Benefits include paid training and competitive wages.

Qualifications

• 2+ years of workforce management forecasting and reporting experience required.
• Relevant experience accepted in lieu of degree.
• Knowledge in SQL, PowerBI, and MS Excel preferred.

Responsibilities

• Forecast contact volumes and report on actual vs. forecasted metrics.
• Maintain forecast models for Contact Center impacts.
• Collaborate with internal teams on impact analysis.

Skills

SQL

PowerBI

MS Excel

Workforce strategies

Analytics

Education

Bachelors/Associates degree

Tools

NICE IEX

Job description

Teleperformance USA is seeking a Workforce Management Specialist for a hybrid role in Warren, MI. The role involves forecasting contact volumes, maintaining models, and collaborating with internal customers. Candidates should have at least 2 years of relevant experience in forecasting and reporting, with skills in SQL, PowerBI, and MS Excel preferred. Teleperformance values a supportive work environment and is committed to inclusion and diversity. Benefits include paid training and competitive wages.