Ford Lincoln Service Advisor

Hoffman Auto Group; East Hartford (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Tuition reimbursement

Loan reimbursement

Charity gift matching

Hoffman University

Unlimited tool reimbursement

Dedicated training program

Job summary

Hoffman Auto Group is committed to the career growth of our team with comprehensive benefits and ongoing professional development. We provide medical, dental, vision, disability coverage, life insurance, 401(k) with company match, tuition and loan reimbursement, charity matching, and Hoffman University.

Technicians receive additional tool reimbursements and a dedicated training program to certify for industry credentials.

Qualifications

• High School Diploma
• 1-2 years’ experience in a customer service oriented environment preferred
• Adapt and embrace change with an internal and external customer centric mindset
• Advocate for teammates with a strong commitment to technology advancement
• Effective communication: oral, written, listening; phone skills; promotes a positive image and resolves issues

Responsibilities

• Remain at or above manufacturer CSI standard.
• Meet all production metrics as prescribed by Management.
• Process all documentation to state and/or manufacturer standard.
• Complete all required training for Certification as prescribed by Management.

Skills

Customer service

Communication

Phone skills

Education

High School Diploma

Job description

At Hoffman Auto Group, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short- and long-term disability coverage, basic and supplemental life insurance, 401(k) retirement savings with company match, tuition reimbursement, loan reimbursement, charity gift donation matching, and professional development opportunities through Hoffman University.Technicians receive additional benefits of unlimited tool reimbursement, and a dedicated training program to develop skills and test for certifications.Role PurposeHandle customers throughout the entire service experience with their satisfaction as the number one priorityLeadershipThis position does not lead othersCore AccountabilitiesRemain at or above manufacturer CSI standard.Meet all production metrics as prescribed by Management.Process all documentation to state and/or manufacturer standard.Complete all required training for Certification as prescribed by Management.Competencies and QualificationsHigh School Diploma1-2 years’ experience in a customer service orientated environment preferredCan adapt and embrace change with an internal and external customer centric mindsetAct as an advocate for teammates and have a strong commitment to technology advancementPossesses effective communication skills: oral, written, listening, PhoneWorks well with customers, promotes a positive image of the company, strives to solve issues raised by customers.