For Eyes - Apprentice Optician

EssilorLuxottica; Burlington (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Apprentice Optician to join their team. In this role, you will create exceptional value for customers by delivering outstanding service and ensuring a seamless experience. You'll be responsible for assisting customers in selecting eyewear that meets their vision and lifestyle needs while providing education on services and guarantees. This position offers a unique opportunity to be part of a global community committed to transforming the eyewear and eyecare industry. If you're passionate about customer service and eager to make a positive impact, this role is perfect for you.

Qualifications

• Strong customer service skills with a focus on communication and teamwork.
• Knowledge of optical theory and current fashion trends.

Responsibilities

• Deliver exceptional customer service by guiding customers through the sales process.
• Assist customers in selecting frames and lenses that suit their needs.

Skills

Customer Service Skills

Communication Skills

Basic Math Skills

Knowledge of Optical Theory

Sales Skills

Education

High School Graduate or Equivalent

Tools

Point of Sale Systems

Computers

Job description

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If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Vigano and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

GENERAL FUNCTION

The Apprentice Optician creates exceptional value in the lives of customers by delivering the For Eyes Experience. Ensures customers are delighted by performing the key steps of our selling model.

MAJOR DUTIES AND RESPONSIBILITIES

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer, Explaining the Process in a transparent way, Merchandise Selection, Fitting - Optikam, Solve visual problems or challenges for customers, Tendering, Dispensing


• Serves as a center of excellence for others with a focus on Right the First Time and modeling our customer experiance and consultative selling models.


• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.


• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.


• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.


• Educates the customer on For Eyes guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.


• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.


• Ensures finished eyewear meets For Eyes standards and customer requirements/requests.


• Strives to achieve "Exceptional Results" on For Eyes annual KPI/Functional Skills that align with brand priorities.


• Serves as a role model for development and a technical resource for all.


• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.


• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.


• Explains to customers expected delivery times.


• Shows customers where to pick-up their glasses upon return to the store.


• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.


• Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

BASIC QUALIFICATIONS

• High school graduate or equivalent


• Strong customer service skills: communicator, listener and team builder


• Knowledge of current optical theory and merchandise


• Knowledge of current store merchandise


• Basic math skills


• Awareness of current fashion trends


• Sales and service skills


• Familiarity with POS, computers and calculators


• Embrace new technology and change

PREFERRED QUALIFICATIONS

• State licensure (if applicable) and/or ABO Certification in non-licensed states


• Optical dispensing experience

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.