Footwear Sales Lead — Customer Experience Pro

Rack Room Shoes; Locust Grove (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes is seeking a Sales Associate in Locust Grove, GA to deliver outstanding customer service and support daily store operations. You will handle refunds/exchanges, assist with Customer Pickup orders, and ensure all POS transactions align with company policy while helping customers find the right footwear.

The role emphasizes teamwork with store management and district managers, a focus on loss prevention, and maintaining up-to-date product knowledge to assist shoppers effectively.

Qualifications

• Experience in retail sales, preferably specialty retail or footwear.
• Basic visual merchandising skills.
• Basic knowledge of store policies and procedures.

Responsibilities

• Create an excellent shopping experience for customers by maintaining service standards.
• Promote current sales promotions and rewards programs.
• Maintain merchandise presentation and store cleanliness and organization.
• Develop product knowledge and fitting skills.

Skills

Interpersonal skills

Communication skills

Math proficiency

Customer service

Job description

Rack Room Shoes is seeking a Sales Associate in Locust Grove, GA to deliver outstanding customer service and support daily store operations. You will handle refunds/exchanges, assist with Customer Pickup orders, and ensure all POS transactions align with company policy while helping customers find the right footwear.

The role emphasizes teamwork with store management and district managers, a focus on loss prevention, and maintaining up-to-date product knowledge to assist shoppers effectively.