Footwear Experience Lead

DICK'S Sporting Goods; St. Clair (Schuylkill County); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Retail Associate to help athletes and shoppers find the right gear while delivering exceptional service. You’ll engage customers, answer questions, and uphold store standards in a fast-paced environment.

Prior retail or customer-facing experience is a plus, and a High School Diploma or equivalent is recommended. This role offers opportunities for training and growth within a supportive team.

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience in retail or customer-facing roles.
• Previous retail experience preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect. Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.

Skills

Customer facing

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods is seeking a Retail Associate to help athletes and shoppers find the right gear while delivering exceptional service. You’ll engage customers, answer questions, and uphold store standards in a fast-paced environment.

Prior retail or customer-facing experience is a plus, and a High School Diploma or equivalent is recommended. This role offers opportunities for training and growth within a supportive team.