Foodservice Equipment Technician Weekends (51487)

Paycom; Mayfield Heights (OH); On-site; USD 66,000 - 74,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) savings plan

Wellness Program

Training and Development

Holiday Pay opportunities

PTO

Employee discounts

Job summary

Garland is seeking a technical service leader in Mayfield Heights, OH. The role provides technical and parts expertise to service techs, agencies, sales, and customers via phone and email, and uses systems to advise on replacements and repairs.

You will help identify repairs from field data and ensure high customer satisfaction through proactive service and clear communication. The position requires a technical degree and at least 4 years in field service, with travel as needed.

Qualifications

• Must have a strong technical background with knowledge of gas and electricity
• Ability to read and explain schematics and wiring diagrams
• Excellent organizational skills and ability to work with minimal supervision
• Strong English communication skills, written and verbal
• Customer-focused mindset and urgency in meeting commitments
• Experience in field service and repairing equipment is preferred

Responsibilities

• Provide technical and parts expertise to service techs, agencies, sales and customers via phone and email
• Advise customers on replacement and repair parts information using company systems
• Assist in determining needed repairs using field data and customer input
• Identify and resolve customer complaints regarding quality and delivery of products
• Lead and train teams of service coordinators, field service, and invoicing staff
• Support after-hours on-call rotation and travel as required
• Contribute to continuous improvement and best-in-class service
• Prepare detailed trip reports for travel and field issues

Skills

Gas & electricity knowledge

Read schematics

Customer service orientation

Organizational skills

English communication

Self-management

Education

Technical Degree

Tools

Microsoft Office

Job description

Job Details

Job Location: Clev Rng - Mayfield Heights - Mayfield Heights, OH 44143

Position Type: Full Time

Education Level: Technical Degree

Salary Range: $66,000.00 - $74,000.00 Salary/year

Travel Percentage: Up to 5%

Job Shift: Afternoon

Job Category: Aftermarket (Customer Service/Technical Service)

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Where tech meets taste—join the team keeping food service running flawlessly!

Schedule: Friday - Monday 6:00am - 5:30pm EST

Major Accountability

• Provide technical and parts expertise to service techs, service agencies, sales and customers via phone and email
• Utilize systems to advise customers on replacement and repair parts information
• Assist in determining needed repairs using pictures, info from field, control data or discussion with customer.
• Proactively identify, communicate, and resolve customer complaints regarding quality, tolerances, specifications, and delivered condition of products.

Key Tasks and Responsibilities

• Plans, directs, supervises, trains, and motivates Customer Service Coordinators, Technical Service, Field Service, and Invoicing teams.
• Participate in the after-hours on-call rotation.
• Fulfill the financial control and risk management responsibilities inherent in this position.
• Fosters a continuous Improvement culture and develops best-in-class customer service team
• Provide detailed trip reports for all travel and issues which require travel.
• Travel into the field whenever necessary.
• Consistently operate in a manner that aligns to the Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Qualifications: Specialized Skills, Knowledge, and Abilities

• Must have a strong technical background, including a strong knowledge of gas & electricity, with the to read and explain schematics and wiring diagrams.
• Exhibit tact and professionalism in carrying out their roles and responsibilities, especially under pressure.
• Must have excellent organizational skills. Be self-sufficient, able to prioritize tasks, and accomplish duties and assignments on time with minimal supervision
• Must have the ability to communicate in English, in both written and verbal form, with all levels of staff in a clear and effective manner. Should exhibit tact and professionalism in conducting their roles and responsibilities. Engage in developing and using collaborative relationships to accomplish work goals.
• Must internalize the responsibility for customer satisfaction and will act beyond what is required, being initiative-taking. Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
• Excellent organizational and interpersonal skills with the ability to connect and communicate with different audiences.
• Proficient in the use of Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams.
• Ability to develop and deliver training material for end users.
• Technical Degree or equivalent required
• At least 4 years of related experience in field service work, preferably in the food service industry as a technician. Background in manufacturing is a plus, but not required.
• Experience in building consensus with multiple individuals in a professional setting.
• Ability to perform problem solving and root cause analysis to determine required equipment repair and appropriate corrective action. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Must be located in central or eastern time zones.

OUR BENEFITS:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

For more company information, visit www.Garland-Group.com

*Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

**This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virgina, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at time of hire.