Foods Training Coordinator

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Free admission to Hersheypark

Free parking

Discounts on food & shopping

Job summary

Hershey Entertainment and Resorts is seeking a Part-Time Training Coordinator in Food & Beverage to support the development, facilitation, and evaluation of training programs for all part-time and seasonal staff. Responsibilities include onboarding, orientation, on-demand training, and leadership development.

The role requires 18+, 2 years in F&B or hospitality, and training development experience, plus certifications (RAMP/ServSafe) to be completed post-employment.

Qualifications

• Must be 18 years of age or older.
• Must have a minimum of two (2) years of experience in Food & Beverage or Hospitality & Tourism.
• Must have a minimum of one (1) year of experience in Training and Development or equivalent education (adult learner, childhood development or education degree/courses).
• Must be RAMP certified or able to pass an alcohol service class (RAMP training and certification will be provided post-employment)
• Must be ServSafe certified or able to pass ServSafe Handler and ServSafe Allergen (training and certifications will be provided post-employment)

Responsibilities

• Assist with the assessment and development of materials and resources for orientation and training programs for the department.
• Facilitate assigned orientation and developmental training sessions.
• Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.
• Audit employees and supervisors during operational hours to ensure proper procedures are being followed including, but not limited to: food safety, sanitation, hospitality, guest interactions, child labor law compliance, alcohol service procedures, and cash handling procedures, and make recommendations to the Training Manager for continuous opportunities.
• Assist with the development and implementation of onboarding and training procedures for volunteer and temporary employees to ensure supplemental staffing employees are aligned and follow the same standards and policies of all HE&R Food & Beverage employees.
• Oversee the distribution of the newly hired onboarding survey and exit survey, generate survey summaries for the Food & Beverage management team, and formulate recommendations/action plans to assist with employee development.
• Coordinate the tracking process and renewal of required training certifications for the department.
• Perform other duties as assigned

Skills

Public speaking

Group facilitation

Microsoft Office

Education

Training and Development coursework

Tools

MS Office

Job description

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

The part-time Training Coordinator, F&B will assist with the development, facilitation, and evaluation of the Entertainment Complex F&B training programs, including onboarding, new hire orientation, in-person/on demand training, and leadership development, for all part-time and seasonal employees, and supplemental staffing.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Assist with the assessment and development of materials and resources for orientation and training programs for the department.
• Facilitate assigned orientation and developmental training sessions.
• Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.
• Audit employees and supervisors during operational hours to ensure proper procedures are being followed including, but not limited to: food safety, sanitation, hospitality, guest interactions, child labor law compliance, alcohol service procedures, and cash handling procedures, and make recommendations to the Training Manager for continuous opportunities.
• Assist with the development and implementation of onboarding and training procedures for volunteer and temporary employees to ensure supplemental staffing employees are aligned and follow the same standards and policies of all HE&R Food & Beverage employees.
• Oversee the distribution of the newly hired onboarding survey and exit survey, generate survey summaries for the Food & Beverage management team, and formulate recommendations/action plans to assist with employee development.
• Coordinate the tracking process and renewal of required training certifications for the department.
• Perform other duties as assigned

Qualifications

• Must be 18 years of age or older
• Must have a minimum of two (2) years of experience in Food & Beverage or Hospitality & Tourism.
• Must have a minimum of one (1) year of experience in Training and Development or equivalent education (adult learner, childhood development or education degree/courses).
• Must be RAMP certified or able to pass an alcohol service class (RAMP training and certification will be provided post-employment)
• Must be ServSafe certified or able to pass ServSafe Handler and ServSafe Allergen (training and certifications will be provided post-employment)

Knowledge, Skills, And Abilities

• Skilled in the use of Microsoft Office applications, including Word, Excel, and PowerPoint and familiar with Google Suite
• Public speaking or group facilitation experience is a plus
• Positive attitude and enthusiastic about food safety and training
• Strong work ethic with the ability to multitask in a fast-paced environment
• Ability to work independently with minimal supervision, but also be a team player depending on the situation

Job Demands

• Position requires 20 hours minimum to 40 hours maximum per week based on operational needs.
• Must be able to work a part-time year round flexible schedule including day and evening hours plus some weekends.
• The position is subject to inside and outside environmental conditions.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer