Food Service Worker-Patient Services

1103 Team Member Services; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

AdventHealth in Orange City, FL is seeking a Full-time Dietary Service Associate to guide patients through meal ordering, verify tray accuracy, and support positive dining experiences. You will round on patients and staff to resolve concerns and deliver trays per therapeutic guidelines, with extended shifts as needed.

This role requires English communication, customer service skills, and the ability to work in a fast-paced environment.

Qualifications

• Must communicate in English
• Ability to interact with customers professionally
• Able to work in a fast-paced environment
• Strong multitasking ability
• Bilingual English/Spanish preferred
• Experience with food service is an asset

Responsibilities

• Guide patients through the meal ordering process using a computerized system and ensure diets match prescribed plans.
• Verify patient identifiers during meal delivery and ensure trays are accurate and complete.
• Round on patients and staff to resolve foodservice concerns and improve patient experience scores.
• Assemble and deliver trays according to diet guidelines and service standards.
• Perform physically demanding duties and maintain a clean, organized, and compliant workspace.

Skills

English communication

Customer service

Fast-paced environment

Multi-tasking

Bilingual English/Spanish

iPad/ToughBook usage

Food service experience

Education

High School Diploma or equivalent

Tools

iPad

ToughBook

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits.

Schedule: Full time Shift: Night-Weekend (United States of America). Address: 1055 SAXON BLVD City: ORANGE CITY State: Florida Postal Code: 32763

Job Description:

Guide patients through the meal ordering process using a computerized diet office system, ensuring selections align with prescribed diets and enhancing satisfaction through personalized suggestions. Verify patient identifiers during meal delivery, ensure tray accuracy, and confirm patients have everything they need before leaving the room to support a positive dining experience. Round on patients and nursing staff to identify and resolve foodservice concerns, taking ownership of complaints and implementing service recovery to improve patient experience scores. Assemble and deliver trays according to therapeutic diet guidelines and presentation standards, maintaining timely and accurate service across all patient areas. Perform physically active duties including walking long distances, standing for extended periods, and working up to 12-hour shifts while maintaining a clean, organized, and compliant work environment. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Able to communicate in English [Required]
• Ability to communicate with customers, in person and over the phone, professionally and efficiently [Required]
• Ability to handle customer interactions in a prompt, courteous, and helpful manner [Required]
• Ability to work in a fast-paced environment [Required]
• Ability to use common software applications and hardware (e.g., iPad, ToughBook) [Required]
• Knowledge of therapeutic diets [Preferred]
• Ability to effectively multi-task [Preferred]
• Bilingual English/Spanish [Preferred]

Education:

• High School Grad or Equiv [Preferred]

Field of Study:

• N/A

Work Experience:

• 2+ in food service industry [Preferred]

Additional Information:

• Food Safety Handler Certificate preferred or as required by state
• Food Safety Manager Certificate preferred or as required by state

Licenses and Certifications:

• Food Handler Certificate (FHC) [Preferred]
• Certified Food Safety Manager (CFSM) [Preferred]

Physical Requirements:

Physical Requirements (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/4ew2su3y

Pay Range:

$15.45 - $24.73

Background Screening Requirement:

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.