Food Service Worker II

Montefiore Health System; Nevada; On-site; USD 26,000 - 37,000; Full time

Job summary

White Plains Hospital Medical Center is seeking a Food Service Host/Cashier to take patient meal orders, review diets and allergies, and ensure accurate cash handling in a fast-paced hospital cafe environment.

The role involves serving meals, stocking and preparing trays, and maintaining sanitation per HACCP guidelines while coordinating with nursing and dietician staff to meet patient needs.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills.
• Ability to multi-task and work in a fast-paced environment.
• Standing/walking up to 7.5 hours, lifting up to 50 pounds.

Responsibilities

• Adheres to hospital policies and expected performance standards.
• Punches in/out as required by schedule.
• Assembles trays according to patient menu and retrieves trays from rooms.
• Operates cash register and handles cash transactions accurately.
• Interacts with patients to provide excellent service and resolve issues.
• Follows HACCP guidelines when handling food and maintaining work stations.

Skills

Customer service

Cashiering

POS system

Food service

Multi-tasking

Education

High School Diploma or GED

Job description

City/State: White Plains, New York Department: Food_Nutrition Bargaining Unit: WPH - 1199 SEIU Work Shift: Day Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS Scheduled Hours: 7 AM-3 PM Hours Per Pay Period: 75 Pay Rate/Range: $23.03 - $23.03 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary Responsibilities

• Hosting, which includes taking patient's meal/food order for breakfast, lunch and dinner, reviewing diet orders, food allergies, and utilizing technology application in placing food orders.
• Cashiering, which includes utilizing POS (Point of Sales) system, cash transactions, verifying cash drawer, accurately giving change, counting cash receipts, and filing out cash reports.
• In addition, responsibilities will also include food preparation, stocking, assembling meals, delivery and retrieval of trays, sanitation/cleaning duties, pot and dish cleaning, cafeteria service, and catering service. Functions will vary according to assignments.

Essential Functions and Responsibilities

• Adheres to WPH Performance Standards, Policies and Behaviors
• Punches in/out as required based on assigned work schedule.
• Reports to work area ready to work in uniform, appropriate shoes and visible identification badge according to policy.
• Demonstrates/Articulates an understanding of responsibilities of the assigned positions.
• Verbalizes and applies knowledge of current department policies and procedures.
• Attends staff meeting, in-service or equivalent to update knowledge related to current department/hospital issues as required or requested.
• Responsible for completing s annual department/hospital competency and educational requirements.
• Assembles trays according to patient menu on tray ticket and retrieves trays from patients’ rooms.
• Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food and when cleaning work stations and breaking down patient tray line.
• Follow facility and department infection control policies and procedures.
• Communicates with nursing departments, clinical dieticians, and other personnel to provide excellent patient services.
• Takes patients menu selection prior to meals and offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences.
• Introduces the Food & Nutrition Meals Program following the scripted methods to all patients.
• Carefully enters all sales into the cash register to ensure that all purchases are accurately recorded and ensuring that cash drawer is in compliance with overage/shortage standards.
• Makes change, accepts declining balance cards, and other acceptable forms of payment, and issues receipts to customers.
• Follows standard procedures for issuing cash refunds and sales transactions in a timely fashion.
• Interacts with patients/customers and resolves complaints in a friendly and service-oriented manner.
• Must have the ability to observe customer purchases in the café line and to differentiate between standard portions.
• Performs all other related duties as assigned.

Qualifications

Competency in select computer/software applications Cashier or Hostess experience preferred Excellent Customer Service Skills Team Player Excellent Communication Skills (written/verbal) Ability to Multi-task Qualifications High School Required or GED Required Excellent Customer Service Skills Team Player Excellent Communication Skills (written/verbal) Ability to Multi-task Standing/walking up to 7.5 hours, lifting up to 50 pounds, grasping, pulling, pushing, carrying, repetitive movement, stooping, bending, reaching, climbing, and kneeling Ability to perform routine repetitive duties. Ability to acknowledge and greet patients, visitors and all customers. Ability to read a menu and menu ticket, read and verbalize a patient’s name, ability to work under pressure, and the ability to maintain an even temperament in stressful situations. Ability to count change and use POS system. Ability to perform arithmetic operations involving all United States monetary units (add, subtract, multiply, and divide) in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money, weigh measurement, and volume. Must be able to differentiate between monetary units. Communicates frequently with patients who may have questions and requires exchange of accurate information. May be exposed to wet and humid conditions and to chemicals necessary to perform required tasks. Any hazardous chemicals the employee maybe exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Equal Employment Opportunity Statement

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

Employer Information

White Plains Hospital is a proud member of the Montefiore Health System, serving as its tertiary hub of advanced care in the Hudson Valley. The Hospital is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. White Plains Hospital has outpatient medical facilities across Westchester, including multispecialty practices in Armonk, Hawthorne, Larchmont, New Rochelle, Rye Brook, Scarsdale, Somers, Yonkers and Yorktown Heights; and Scarsdale Medical Group locations in Harrison and Scarsdale. The Hospital is fully accredited by the Joint Commission, and in 2025 received another 5-star rating from the Centers for Medicare & Medicaid Services (CMS) — the highest distinction offered by the federal agency – for the fourth consecutive year. In addition, the Hospital received its third Magnet® designation from the American Nurses Credentialing Center (ANCC), a distinction held by only two percent of hospitals in the country. White Plains Hospital has consistently received the Outstanding Patient Experience Award from Healthgrades®, and in 2025 was awarded an “A” Safety Grade from the Leapfrog Group for the 14th consecutive time.