Food Service Worker Full Time Days/Evenings

Northwestern Medicine; Wheaton (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading healthcare provider is seeking a Food Services Worker to support food preparation and customer service in a fast-paced environment. The role involves preparing cold food items, processing orders, and maintaining sanitation standards. Ideal candidates will possess excellent customer service skills and the ability to work under stress, with physical demands including lifting and pushing items. A comprehensive benefits package is offered.

Benefits

Comprehensive benefits package

Qualifications

• Excellent customer service and critical thinking skills.
• Ability to work effectively under stress.
• Physical demands include lifting up to 12 pounds and pushing/pulling up to 50 pounds.

Responsibilities

• Prepares cold food items for patients and cafeteria.
• Processes Room Service orders and assists patients.
• Completes tray assembly and ensures food safety compliance.

Skills

Customer service

Critical thinking

Stress management

Tools

Microsoft Excel

Job description

Description

The Food Services Worker supports the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.

• Prepares cold food items and assists with support activities.

Responsibilities:

• Prepares cold food items for patients and cafeteria.
• Processes Room Service orders, including those initiated by employees, patients, and families, and assists patients needing help.
• Completes tray assembly and ensures food safety and sanitation compliance, documenting accordingly.
• Performs data entry using Microsoft Excel and handles basic cash transactions.
• Maintains a clean, safe, and organized work environment.
• Adheres to department policies and programs, ensuring quality and service satisfaction through problem resolution skills.
• Completes daily checklists, cleaning duties, and all required documentation.
• Participates in mandatory in-service trainings and meets health requirements.
• Washes and sanitizes food service equipment and carts, and cleans work areas and dish machines.
• Replaces items to their proper storage using FIFO method.
• Demonstrates independent judgment when needed and assists with stock management.

Qualifications

Required:

• Excellent customer service and critical thinking skills.
• Ability to work effectively under stress and take appropriate actions.
• Physical Demands: Lift/carry up to 12 pounds and push/pull up to 50 pounds.

Preferred:

• One year of customer service experience.
• Knowledge of diet restrictions.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate based on age, sex, race, religion, national origin, gender identity, veteran status, disability, sexual orientation, or other protected statuses.

Employment is contingent on a background check, which reviews criminal convictions. A conviction does not automatically disqualify applicants; decisions are made case-by-case following legal guidelines.

Benefits

We offer a comprehensive benefits package aimed at supporting employees' physical, emotional, and financial well-being. Visit ourBenefitssection to learn more.