Customer Advocate

Spearhead Mobility; Evanston (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

Spearhead Mobility is seeking a Customer Advocate to enhance guest experiences and drive sales. This full-time role offers hands-on training, competitive compensation, and numerous benefits including commissions and professional development opportunities. Join a dynamic team dedicated to excellence in the wireless retail market.

Benefits

Competitive Compensation

Unlimited Commissions Potential

Performance-based Cash Bonuses

Annual Sales Trip

Medical / Dental / Vision

Paid Time-Off

401K

Life Insurance

Long-Term Disability Insurance

Corporate Discounts

Qualifications

• High school diploma or equivalent; 2-year/associate’s degree preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Experience in sales, hospitality, restaurant, or service industry preferred.

Responsibilities

• Increase sales to meet monthly goals individually and as a team.
• Provide excellent guest experiences by recommending appropriate products and solutions.
• Develop and maintain community business relationships.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Time Management

Basic Tech Skills

Education

High school diploma or equivalent

2-year/associate’s degree

Job description

Join to apply for the Customer Advocate role at Spearhead Mobility.

Why Join Spearhead Mobility?

Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.

Teamwork, trust, service, mentorship, and empowerment — these are the qualities ingrained in our family culture we’re inviting you to join. Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!

What is your role?

As a Customer Advocate, you’ll be responsible for the overall experience, providing wireless and entertainment solutions to our in-store and at-home guests.

You’ll get valuable hands-on training from mentors, advancement opportunities, base + commissions, bonuses, and a fun work environment!

Benefits include:

• Competitive Compensation
• Mentoring
• Unlimited Commissions Potential
• Performance-based Cash Bonuses
• Annual Sales Trip
• 57% Discounts on AT&T plans up to 5 lines
• Professional Development & Opportunities for Career Advancement
• Medical / Dental / Vision
• Paid Time-Off
• 401K
• Health Saving Account (Employer contributions)
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Start-up / Family Culture
• Employee Assistance Program
• Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)

Duties and Responsibilities:

• Increase sales to meet monthly goals individually and as a team
• Welcome guests professionally both in-store, on the phone, and in the field
• Provide excellent guest experiences by recommending appropriate products and solutions
• Develop and maintain community business relationships
• Assist in marketing efforts to promote new business
• Handle retail merchandising, inventory, and cashier duties
• Interact with integrity and respect
• Troubleshoot and diagnose wireless products
• Assist with other related tasks

Requirements:

• High school diploma or equivalent; 2-year/associate’s degree preferred
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time management skills
• Positive, motivated, professional attitude
• Basic tech skills
• Experience in sales, hospitality, restaurant, or service industry preferred
• Flexible schedule including days, evenings, weekends
• Reliable transportation and good driving record
• Pass background check and provide references
• Ability to sit, stand, walk, reach, bend, and lift light to moderate weights

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail