Food Service Worker - 15 hours

Mass General Brigham; Boston (MA); On-site; USD 26,000 - 36,000; Part time

Job summary

Mass General Brigham is seeking a Food Service Worker to support the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. The role emphasizes dependable teamwork, adherence to food safety, and high-quality customer service in a fast-paced healthcare environment.

Shifts are evenings on-site at 1153 Centre Street, with a 15-hour weekly schedule. You will handle meal service, tray assembly, sanitation, and day-to-day kitchen tasks while

Qualifications

• Education: High School Diploma or GED preferred. Relevant experience may be considered in lieu of formal education.
• Experience: Previous food service, cafeteria, hospitality, healthcare, or customer service experience preferred.

Responsibilities

• Provide excellent customer service and respond promptly to customer needs and concerns.
• Assist with food preparation, meal assembly, and food service operations.
• Set up, stock, and maintain food service stations for meal periods.
• Assemble patient meal trays accurately and efficiently.
• Serve food and beverages to customers in cafeteria and retail dining areas.
• Deliver and retrieve meal trays as assigned.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Follow HACCP, food safety, sanitation, and infection prevention standards.
• Monitor inventory and notify supervisors of shortages or issues.
• Participate in department meetings, training programs, and in-service education sessions.

Skills

Customer service

Communication

Teamwork

English reading

Multitasking

Food safety

HACCP standards

Cart transport

Cleanliness

Attention to detail

Flexibility

I CARE standards

Education

High School Diploma or GED

Job description

Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Sunday through Thursday | 4:30 PM - 7:30 PM

Position Summary

The Food Service Worker performs a variety of essential duties related to the safe preparation, assembly, distribution, and service of food for hospital patients, visitors, and staff. This role supports daily food service operations by assisting with meal service, tray assembly, cafeteria support, sanitation, and kitchen functions while ensuring compliance with food safety and customer service standards. The ideal candidate is dependable, team-oriented, and able to thrive in a fast-paced healthcare environment.

Essential Functions

• Provide excellent customer service and respond promptly to customer needs and concerns.
• Assist with food preparation, meal assembly, and food service operations.
• Set up, stock, and maintain food service stations for meal periods.
• Assemble patient meal trays accurately and efficiently.
• Serve food and beverages to customers in cafeteria and retail dining areas.
• Deliver and retrieve meal trays as assigned.
• Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
• Clean equipment, floors, and workstations following meal service.
• Operate kitchen equipment and support daily kitchen functions.
• Assist with dishwashing, trash removal, floor care, and other sanitation duties as needed.
• Follow all HACCP, food safety, sanitation, and infection prevention standards.
• Monitor inventory and notify supervisors of shortages, equipment issues, or operational concerns.
• Participate in department meetings, training programs, and in-service education sessions.
• Assist with onboarding and cross-training of team members.
• Support departmental goals related to operational excellence, quality, and customer satisfaction.
• Perform special cleaning and sanitation projects as assigned.

Qualifications

Education: High School Diploma or GED preferred. Relevant experience may be considered in lieu of formal education.

Experience: Previous food service, cafeteria, hospitality, restaurant, healthcare, or customer service experience preferred. Experience working in a fast-paced environment is a plus.

Knowledge, Skills & Abilities

• Strong customer service and communication skills.
• Ability to work effectively in a team-oriented environment.
• Ability to read and communicate in English (position-dependent).
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Knowledge of food safety, sanitation, and HACCP standards preferred.
• Ability to push and transport carts, food trucks, and supplies safely throughout the facility.
• Ability to maintain a clean, organized, and safe work environment.
• Strong attention to detail and commitment to quality service.
• Flexibility to work in various food service, cafeteria, tray line, and kitchen assignments.
• Commitment to upholding all I C.A.R.E. standards and departmental policies.

Additional Job Details (if applicable)

Remote Type: Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 15

Employee Type: Regular

Work Shift: Evening (United States of America)

Pay Range: $19.00 - $25.56/Hourly

Grade: SF1001

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Frequently
• Lifting Occasionally
• Carrying Occasionally
• Reaching Occasionally
• Gross Manipulation
• Fine Manipulation
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.