Food Service Team Leader

Northeast Grocery; Lenox (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Price Chopper in Lenox, MA is seeking a Food Service Supervisor to oversee the store's Food Service operation, including the Food Court, and ensure that budgeted financial objectives and product standards are met.

You will supervise department staff, hire and train personnel, schedule shifts, and deliver fast, friendly, and efficient service in accordance with CHOPS and 5S guidelines.

This role also focuses on maintaining sanitation compliance and proper merchandising per corporate programs.

Qualifications

• Must be at least 18 years of age.
• Ability to manage others and follow-through to achieve desired results and objectives.
• Strong communication skills.
• Basic literacy.
• Basic computer skills.

Responsibilities

• Manage day-to-day department operations to include: supervision of department staff; scheduling and staffing to satisfy business needs; adherence to safety/sanitation laws and corporate policies.
• Hire, train, and develop department staff; document performance issues and administer disciplinary actions as needed.
• Ensure associates provide fast, friendly, and efficient customer service and follow CHOPS and 5S standards.
• Monitor payroll, budgeted sales, gross profit, CTO, shrink, and inventory levels to meet financial targets.
• Merchandise department products per corporate planograms; maintain stock levels and correct signings per policy.

Skills

Staff supervision

Scheduling

Customer service

Communication skills

Basic computer skills

Education

High School Degree or equivalent

Tools

Dolphin

Computer Applications

Job description

Select how often (in days) to receive an alert:

Pay starts at. Pay is based on experience.

SUMMARY

Oversees the Food Service operation of the store inclusive of the Food Court area to ensure that all budgeted financial objectives and departmental product quality and presentation standards are achieved to promote optimal opportunity for sales. Ensures that all corporate and state sanitation procedures and regulations are met. Supervises and directs the work of Food Service personnel within the department. Provides fast, friendly, helpful and efficient service to all Price Chopper customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

1. Manage day to day department operations to include:
   • a. Ensuring the proper supervision of department staff.
   • b. Responsible for appropriate scheduling and staffing of department to satisfy business needs.
   • c. Ensure that all associates within department adhere to all Federal and State laws, as well as all corporate policies and procedures related to safety/sanitation.
   • d. Responsible for the hiring, training, and development of all departmental staff. Documents performance issues, and recommends disciplinary actions as needed.
   • e. Ensure that all associates in department follow company dress code.
   • f. Ensure that each associate provides the highest level of fast, friendly, and efficient customer service, exhibits C.H.O.P.S behaviors, adheres to 5S standards, at all times.
   • g. Understands and follows the corporate code of conduct.


2. Responsible for monitoring, controlling and achieving pre-established financial results set forth for the department. This includes but is not limited to monitoring the following:
   • a. Payroll
   • b. Budgeted sales
   • c. Gross Profit
   • d. CTO
   • e. Shrink
   • f. Inventory levels


3. Responsible for the appropriate merchandising of department products. This includes but is not limited to following:
   • a. Ensuring that products are displayed as per Corporate planograms and special programs
   • b. Expressing a complete knowledge of department products to the customer
   • c. Ensure that proper shelf and display conditions are adhered to
   • d. Ensuring proper stock levels of items, especially sale items
   • e. Ensure proper item rotation
   • f. Ensure the department conforms with all corporate, Federal, and State signing policies and regulations.

Maintain Cold case logs, Hot food logs and Cooling logs consistent with store policy.

Performs other related duties as assigned by management and adheres to all company policies and procedures.

MINIMUM QUALIFICATIONS

Must be at least 18 years of age.

• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.


• Satisfactory performance reviews.


• Strong communication skills.


• Basic Literacy


• Basic Computer Skills

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

• 3+ years of related experience.

PHYSICAL REQUIREMENTS

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Twisting Frequent 3-5 Hours

Squatting/Kneeling Occasional 1-3 Hours

Pushing/Pulling Occasional 1-3 Hours up to 50lbs

Lifting Frequent 3-5 Hours up to 25lbs

Lifting Occasional 1-3 Hours up to 50lbs

EQUIPMENT USED

• Computer Applications


• Phone


• Cleaning Supplies


• Dolphin


• Cooking Equipment


• Fryer


• Register


• Scales.


• Knives.


• Slicers.


• Ovens/Stoves.

*Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.