Food Service Supervisor-Virginia State University

Thompson Hospitality; Petersburg (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in food service management is seeking a Food Service Supervisor at Virginia State University. This role involves overseeing cash operations, food service, and compliance with health regulations, while ensuring customer satisfaction and managing staff effectively.

Benefits

Health, Dental, Vision Insurance

Paid Time Off

401(k) with up to 4% match

Short and Long Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts on Hotels, Travel, Tickets, and Restaurants

Discounted meal plans at HBCU locations

Responsibilities

• Manage cash handling and complete daily, weekly, and monthly reports.
• Assist with menu planning and ordering using company programs.
• Ensure compliance with federal, state, local, and health regulations.

Job description

Food Service Supervisor - Virginia State University

Pay: Competitive

Employment Type: Full-Time

Job Description

Req#: 5072

Overview

Who We Are:

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations, and maintenance management. We are a family-run organization with over thirty years of experience, committed to providing a positive experience to every relationship—one guest, one client, one team member at a time. As a fast-growing company, we plan to more than double in size over the next three years. We are looking for team members interested in developing their careers while joining our team of over 4,000 employees serving clients in more than 40 states and over 1.9 million guests annually. Our core values focus on Purpose, People, and Performance, emphasizing community involvement, diversity, integrity, quality, and service excellence.

Benefits

• Health, Dental, Vision Insurance
• Paid Time Off
• 401(k) with up to 4% match
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts on Hotels, Travel, Tickets, and Restaurants
• Discounted meal plans at HBCU locations for employees and their relatives attending school

Responsibilities

Basic Function/Scope

The Food Service Supervisor is a key leader responsible for cash operations, proper food assembly and service, sanitation, safety, and supervising retail associates.

Essential Functions

• Manage cash handling and complete daily, weekly, and monthly reports, including inventory, cash, and production reports.
• Assist with menu planning and ordering using company programs.
• Participate in selecting and onboarding new associates; oversee training.
• Develop and post work schedules for associates.
• Ensure compliance with federal, state, local, and health regulations, and company policies related to food safety, safety, and loss prevention.

Client and Customer Satisfaction/Relations

• Maintain high client satisfaction to ensure account retention.
• Ensure adherence to client contracts.
• Follow up on customer, client, and associate surveys.
• Prepare and manage a monthly, weekly, and daily events calendar.

Program Quality and Standards

• Ensure compliance with company standards.
• Provide positive feedback to staff on successful program implementation.
• Meet all quality and service standards and regulatory requirements.
• Encourage innovation within company standards.

Business Growth and Marketing

• Implement and adhere to marketing programs.
• Identify new sales and revenue opportunities.

Financial Management

• Achieve financial goals for retail areas.
• Control expenses and ensure accurate financial reporting.
• Manage staffing and productivity for cash operations.
• Monitor cash control processes and conduct semi-annual contribution analysis.

Leadership and Managerial Skills

• Promote company culture and values.
• Communicate effectively with customers and staff.
• Maintain contact with staff and customers through Management by Walking Around.
• Foster teamwork and professionalism.

Qualifications

#INS2

About the Company

Thompson Hospitality is a minority-owned food service provider and one of the largest retail food and facilities management companies in the country.