Food Service Supervisor

UWMSN University of Wisconsin Madison; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Wisconsin Union in Madison is seeking a Food Service Supervisor to oversee daily food service operations, train on‑the‑line staff, and manage student employee scheduling across Memorial Union dining units. The role emphasizes organization, communication, and adherence to safety regulations.

The position is 100% onsite with a schedule including days, nights, and weekends. Starting wage is $22.50/hour with additional pay for weekend and night hours, plus a comprehensive benefits package.

Qualifications

• One year of experience in a dining operation.
• City of Madison Alcohol Operator License or ability to obtain within 6 months of hire.
• ServSafe Certificate required or able to obtain within 6 months of hire.
• Preferred: supervisory or lead worker experience in a dining operation.
• Preferred: front and back of house experience.
• Preferred: experience coordinating staff schedules.
• Experience using Microsoft Office or Google Drive is a plus.

Responsibilities

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities.
• Performs routine and non‑routine food preparation activities including cook to order and specialty foods.
• Cleans, inspects, and maintains kitchen equipment and work areas.
• Recruits, hires, onboards, and sets schedules for Memorial Union Student Dining Staff.
• Adheres to federal, state, campus, and local food safety regulations, policies, and procedures.
• Assigns and coordinates the day‑to‑day activities of food service staff.
• Develops and schedules logistics and menus for daily and catering operations.

Skills

Staff scheduling

Food service training

Customer service

Food preparation

Communication

Tools

Microsoft Office

Google Drive

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: University Staff Employment Type: Regular Job Profile: Food Service Supervisor

The Food Service Supervisor oversees daily food service operations and performs food preparation activities in environments such as dining, retail, and/or catering venues to ensure customer satisfaction and achieve food service goals.

While this position is responsible for food preparation and on the line staff training, it is also uniquely responsible for student employee scheduling in all of our dining units in the Memorial Union.

During peak employment periods, Memorial Union (MU) Dining may employ upwards of 300+ student employees.

A successful person in this role will have the administrative skills needed for scheduling along with the food service experience to train on the line.

This role will require a high level of organization, excellent communication skills, and the ability to successfully pivot between priorities.

Our organization, the Wisconsin Union, is the social heart of UW-Madison, providing events, facilities, and activities for students, staff, faculty, thousands of Wisconsin Union members, and visitors.

The Union also provides hands‑on leadership experience for hundreds of UW‑Madison students.

Physical Demands

• Ability to lift and carry up to 50 pounds frequently
• Ability to work outside in all types of weather
• Ability to stand and move for long periods regularly
• Ability to regularly work with hot grills/ovens and walk‑in freezers/refrigerators

Work Schedule and Location

100% onsite. This position is scheduled to work a combination of days, nights and weekends, with 2 days off in a row. Operational and work schedules will be closely aligned with the services and customer needs of our units. As a result, work schedules will be adjusted during specific times of the year to meet demand.

Key Job Responsibilities

• Leads and provides exceptional customer service, answers questions, and provides information regarding food preparation, catering, and associated activities
• Performs routine and non‑routine food preparation activities including cook to order and specialty foods
• Cleans, inspects, and maintains kitchen equipment and work areas
• Recruits, hires, onboards, and sets schedules for Memorial Union Student Dining Staff
• Adheres to federal, state, campus, and local food safety regulations, policies, and procedures
• Assigns and coordinates the day‑to‑day activities of food service staff
• Develops and schedules logistics and menus for daily and catering operations

Department

Wisconsin Union

Compensation

• The expected starting salary is $22.50/hour.
• This position will also receive additional pay for weekend and night hours.
• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax‑advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
• For a summary of benefits, please see. https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Required Qualifications

• 1 year of experience working in a dining operation
• City of Madison Alcohol Operator License required or able to obtain within 6 months of hire

Preferred Qualifications

• Previous Supervisory or lead worker experience in a dining operation
• Both front and back of house experience
• Experience with Microsoft, Google Drive, or other software platforms
• Experience coordinating staff schedules

Certifications

• ServSafe Certificate required or able to obtain within 6 months of hire

Contact Information

Katie Wenzel, [e-mail], 608-263-3939 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website. To request a disability or pregnancy‑related accommodation for any step in the hiring process (e.g., application, interview, pre‑employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you. Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on‑campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department. Work with purpose, make an impact, and grow your career. The University of Wisconsin–Madison is committed to equity, inclusion and employee well‑being as we proudly work to improve the lives of people in Wisconsin and beyond. UW–Madison offers a wide range of professions that cover various interests and skill levels. We employ everything from accountants to arborists, chefs to custodians, editors to electricians, graphic designers to groundskeepers, HR associates to HVAC technicians, librarians to locksmiths, mechanics to medical assistants, painters to police officers, web designers to welders, and absolutely everything in between! No matter what you are looking for professionally, chances are you will not only find it but will thrive at it while working at the University of Wisconsin–Madison.