Food Service Supervisor

Energy North Group; Dover (NH); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Food Service Supervisor to lead and inspire teams in delivering exceptional customer service within food service operations. This role involves ensuring compliance with company policies, conducting inspections, and training staff to optimize performance and maintain food quality standards. The ideal candidate will possess strong leadership skills, a proactive approach to problem-solving, and a commitment to excellence. Join a dynamic team where your contributions will directly impact the success of multiple locations and enhance customer satisfaction in a fast-paced environment.

Qualifications

• 8+ years of food service experience, with at least 4 years in QSR management.
• Strong leadership and communication skills to motivate teams.

Responsibilities

• Supervise food service operations, ensuring compliance with branding and quality standards.
• Train and develop restaurant personnel to optimize performance.

Skills

People Skills

Negotiation Skills

Problem Solving

Operational Program Design

Project Management

Microsoft Office Proficiency

Safe-Serve Certification

Food Service Experience

QSR Management Experience

Education

High School Diploma

Food Safety Certification

Job description

Title: Food Service Supervisor

The Food Service Support Supervisor provides leadership and counsel to restaurant/site management with a focus on building the long-term success of the company and implementing the company’s policies, procedures, and desire to provide outstanding customer satisfaction within the scope of food service operations.

Specific Responsibilities:

Operational Execution

1. Visit restaurant/site properties on a bi-weekly basis. Emergency issues over and above the norm may require additional visits. Conduct branded and Deli inspection on a monthly basis.
2. Train restaurant/site employees and management teams in the best practices as well as company policies to make their location perform to its optimum level.
3. Ensure food service branding requirements are executed and are in compliance at all times.
4. Maintain consistently passing or exceeding expectations scoring on all branded inspections.
5. Follow up on branded inspections to ensure all items are corrected as prescribed and retraining has taken place to eliminate reoccurrences.
6. Maintain food cost at or below goal by continuously monitoring portion controls, waste, discounts, proper inventory, and ordering techniques. Promote and conduct retraining within these disciplines as needed.
7. Coordinate with managers at locations on all repairs, maintenance, supplies, and restaurant/site level improvements. Follow up to ensure that all of these FMX requests are completed timely.
8. Conduct monthly meetings with managers in a group session (in-person or virtually) covering the following topics: New location developments, Controls, Promotions, HR Issues and Implementation, Safety Topics, and other items pertaining to the growth of all locations and requirements of the food service brands.
9. Attend food service brand and company development ongoing trainings. Take that knowledge and pass on to teams you are responsible for. Then follow up and critique the development.
10. Other duties as assigned by the FS District Manager.

Communication

1. Deliver the strategies of Energy North Group in an enthusiastic, confident manner to motivate all levels of the organization.
2. Ensure that all requirements set forth by the food service brands are executed and followed up.
3. Communicate strategies, procedures, initiatives to all levels of the organization on an as-needed basis.
4. Advise the FS District Manager on the status of projects, obstacles, and tactical changes on a routine basis.

Merchandising / Promotions and Inventory

1. Execute all aspects of every promotion as communicated by the Director of Marketing, FS District Manager, and our brand partners.
2. Work collaboratively with the Director of Marketing and the FS District Manager on the consistency of all recipes for each menu item within our Deli operations.
3. Provide feedback to the Director of Marketing and the FS District Manager regarding all promotions.
4. Coordinate alignment between all QSR Marketing representatives, the Director of Marketing, and the FS District Manager.
5. Develop strong relationships between our foodservice vendors and our company.
6. Ensure pricing policies are strictly adhered to including company and vendor supplied signage.
7. Sufficient inventory is on-hand to satisfy demand and maximize customer satisfaction without creating excess spoilage or negatively affecting cost of goods.
8. Supervise and implement inventory counts as directed by the brands and Energy North.

Personnel

1. Communicate merchandising principles to managers and team to provide Energy North Group customers with a consistent shopping experience. Merchandising principles include: front counters, first impression, restaurant/site layout, secondary displays and perimeter, and execution of all branding.
2. In conjunction with Human Resources, implement and oversee training programs for restaurant/site personnel including management and hourly employees.
3. Ensure proper interviewing, hiring, and screening practices are adhered to following company policy, and state and federal guidelines.
4. Conduct interviews for hiring Food Service Managers and present candidates to FS District Manager for second interview and approval.
5. Participate in performance evaluations as scheduled by the company. Utilize evaluations to enhance skills and correct poor performance.
6. Train employees according to the guidelines set forth by the food service brand and company.
7. Continuous training and development of all employees to maximize skills and foster career growth.
8. Communicate strict compliance of the company’s policies and procedures for all employees.
9. Be accessible to employees to discuss issues, with timely follow up.

Labor Productivity

1. Review restaurant/site’s labor schedules in alignment with authorized hours given by the FS District Manager of Operations.
2. Communicate expectations and follow up on results.
3. Follow up to ensure management teams are working scheduled hours.

Confidentiality

1. The Food Service Support Supervisor must maintain the absolute highest level of confidentiality, as they have access to confidential and sensitive financial data regarding the company, its employees, and business partners.

Requirements

Skills

1. Strong people skills to motivate others to successfully implement company initiatives.
2. Effective negotiation skills to maximize the results of Energy North Group.
3. Proven capabilities in solving business challenges.
4. Ability to effectively design and implement operational programs and procedures for effective management.
5. Results-oriented with a willingness to take responsibility and initiative.
6. Excellent project and process management skills and ability to work on multiple tasks and effectively prioritize work to achieve corporate and personal goals.
7. Proficient in Microsoft Office.
8. Must have current Safe-Serve certification.
9. Must have a minimum of eight years of food service experience.
10. Must have at least four years of QSR food service experience that involves managing personnel.
11. Enthusiastic, self-starter, with a high level of confidence and positive outlook.

Availability

This is a salaried position. Work weeks will consist of weekends, holidays, and overnights as needed. Travel flexibility is a requirement.

Job Environment

While performing the duties of this job, the employee is regularly required to stand, reach and lift. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to execute all food handling safety guidelines set forth by Federal, State and local agencies.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties, and skills required of the jobholder.

Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner’s is committed to providing a safe work environment for all employees.