Food Service Specialist — Customer & Fresh Prep

H-E-B; Texas; Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

H-E-B is seeking a Food Service Representative to keep the department well-stocked and maintained while delivering outstanding customer service.

You will prepare, package, and merchandise fresh products daily, ensuring food safety and sanitation standards are met across Bakery, Deli, and Prepared Foods areas. This role requires teamwork, accuracy, and a focus on customer satisfaction.

Formación

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
• Strong customer service skills - Required
• Communication and interpersonal skills - Required
• Reading and writing skills - Required
• Planning and organizing skills - Required
• Ability to work in a fast-paced environment - Required

Responsabilidades

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning (Bakery)
• Assists in technical areas as needed (baking, frying, decorating)
• Culls bakery products for poor quality, expiration dates
• Takes care of service counter Customers (Deli)
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments for prepared food items
• Cuts, slices, dices, chops, food in preparation for chef

Conocimientos

Knowledge of computer systems and

Strong customer service skills

Communication and interpersonal

Reading and writing skills

Planning and organizing

Ability to work in a fast-paced

Educación

HS Diploma or GED or equivalent

Descripción del empleo

H-E-B is seeking a Food Service Representative to keep the department well-stocked and maintained while delivering outstanding customer service.

You will prepare, package, and merchandise fresh products daily, ensuring food safety and sanitation standards are met across Bakery, Deli, and Prepared Foods areas. This role requires teamwork, accuracy, and a focus on customer satisfaction.