Food Service Specialist: Customer Care & Fresh Prep

H-E-B; Lufkin (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B is seeking a Food Service Representative to maintain a well-stocked department and deliver superior customer service in a fast-paced grocery setting. You will prepare, package, and merchandise fresh products daily while upholding food safety standards.

Responsibilities include assisting customers, taking orders, stocking deli/bakery items, operating equipment, and supporting department workflows to drive sales and maintain high-quality service.

Qualifications

• Knowledge of computer systems and equipment is required.
• Strong customer service skills are a must.
• Clear communication and interpersonal abilities are essential.
• Reading and writing skills are required.
• Strong planning and organizing capabilities are needed.
• Ability to thrive in a fast-paced retail environment.

Responsibilities

• Provides superior customer service and handles orders by phone or in person.
• Prepares, packages, and merchandises fresh products while maintaining safety standards.
• Uses suggestive selling and product knowledge to meet customer needs and boost department sales.
• Cleans and sanitizes display cases and operates equipment properly, following food safety standards.
• Performs department-specific tasks in Bakery, Deli and Prepared Foods as needed.

Skills

Computer systems knowledge

Customer service

Communication skills

Reading/writing

Planning & organizing

Fast-paced environment

Education

HS Diploma or GED or equivalent

Job description

H-E-B is seeking a Food Service Representative to maintain a well-stocked department and deliver superior customer service in a fast-paced grocery setting. You will prepare, package, and merchandise fresh products daily while upholding food safety standards.

Responsibilities include assisting customers, taking orders, stocking deli/bakery items, operating equipment, and supporting department workflows to drive sales and maintain high-quality service.