Food Service Specialist: Fresh Prep & Customer Care

H-E-B; Richmond (TX); Presencial; USD 24.000 - 32.000; Jornada completa

Descripción de la vacante

H-E-B in Texas is seeking a Food Service Representative to keep the department well-stocked and well-maintained while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and ensure all food safety and sanitation standards are followed.

Key duties include assisting customers with selections and orders, supporting bakery, deli and prepared foods lines, and maintaining cleanliness of display cases and equipment in a fast-paced retail environment.

Formación

• HS Diploma or GED or equivalent
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
• Strong customer service skills
• Excellent communication and interpersonal skills
• Reading and writing skills
• Planning and organizing abilities
• Ability to work in a fast-paced environment
• Completion of Company Orientation
• Food safety and sanitation training upon hire

Responsabilidades

• Customer Service: Provides superior customer service; Takes orders from customers by telephone or in person; Answers customer questions regarding products; assists them with selections
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; Slices, packages, labels, rotates, and culls products for poor quality; Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety: Cleans and sanitizes display cases; Operates / maintains equipment properly; Complies with H-E-B food safety and sanitation standards; Complies with department / Store operating procedures
• Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning; Assists in technical areas as needed (e.g., baking, frying, and decorating); Culls bakery products for poor quality, expiration dates
• DELI: Takes care of service counter Customers; Uses ordering system applications; Uses Fresh Production Planner; Performs inventory management processes (MSI, PAW) as required; If applicable, ensures catering orders are prepared and ready in time for Customer pickup; Performs all sanitation and maintenance tasks for Deli slicers
• PREPARED FOODS: Serves / packages products at customer's request; Educates customers on preparation / reheating instructions of prepared foods; Prepackages condiments (sauces, dressings) for prepared food items; Cuts, slices, dices, chops, food in preparation for chef

Conocimientos

Customer service

Communication

Reading and writing

Planning and organizing

Fast-paced environment

Educación

HS Diploma or GED

Descripción del empleo

H-E-B in Texas is seeking a Food Service Representative to keep the department well-stocked and well-maintained while delivering superior customer service. You will prepare, package, and merchandise fresh products daily, and ensure all food safety and sanitation standards are followed.

Key duties include assisting customers with selections and orders, supporting bakery, deli and prepared foods lines, and maintaining cleanliness of display cases and equipment in a fast-paced retail environment.