Food Service Shift Leader: Guest Experience & Ops

Pilot Flying J; Haw River (NC); On-site; USD 19,506 - 28,351; Full time

Benefits offered by this job

Fuel Discount

Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise restaurant operations and staff across shifts. The role emphasizes delivering outstanding customer service, maintaining cleanliness, and supporting managers with daily tasks to keep locations running smoothly.

Pay starts between $14.16 and $20.58 per hour with a flexible schedule including nights, days, weekends, and holidays; candidates should have restaurant experience, strong calculator and computer skills, and a team‑oriented attitude.

Qualifications

• Previous experience or working knowledge of restaurant operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture
• Must be proficient with a calculator, computer, and other equipment
• Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
• Must be able to work a flexible schedule of nights, days, weekends, and holidays
• Background check is required

Responsibilities

• Supervise employees and general operations of the restaurant.
• Respond to customer needs with excellent service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Skills

Customer service

Teamwork

Flexible schedule

Calculator proficiency

Tools

Calculator

Computer

Job description

Pilot Company is seeking a Shift Leader to supervise restaurant operations and staff across shifts. The role emphasizes delivering outstanding customer service, maintaining cleanliness, and supporting managers with daily tasks to keep locations running smoothly.

Pay starts between $14.16 and $20.58 per hour with a flexible schedule including nights, days, weekends, and holidays; candidates should have restaurant experience, strong calculator and computer skills, and a team‑oriented attitude.