Food Service - Restaurant Manager

SSA Group USA; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

SSA Group at Audubon Aquarium is seeking a Food Service Restaurant Manager to oversee daily operations, enhance guest experiences, and manage staff. With a focus on organizational excellence and financial management, you will contribute to a fun and engaging work environment while enjoying benefits such as meal discounts and paid time off.

Benefits

Paid Time Off

Medical, Dental, Vision coverage

Training and Career Development

Tuition Discount through Partnership College

Meal Plan & Employee Discounts

Ticket Perks for the aquarium

Qualifications

• Two years operations management experience required.
• ServSafe or Food Handling Certified.
• Must be 18 or older with valid education background.

Responsibilities

• Manage day-to-day functions of all food services.
• Implement operational systems and processes.
• Train and orient food service staff.

Skills

Interpersonal skills

Leadership

Problem solving

Financial management

Organizational skills

Communication

Education

ServSafe or Food Handling Certification

Previous experience in operations management

Job description

Audubon Aquarium, New Orleans, Louisiana, United States of America

Job Description

Posted Saturday, May 31, 2025 at 5:00 AM | Expires Tuesday, July 1, 2025 at 4:59 AM

"SSA Group at Audubon Aquarium is looking for a talented Food Service Restaurant Manager to join our team!"

Flexible Scheduling: Say goodbye to night shifts and hello to work-life balance!

Fun Work Environment: Immerse yourself in a lively and engaging atmosphere!

Ticket Perks: Enjoy the indoor aquarium facility on us!

Food and Beverage Discounts: Indulge in delicious treats at exclusive prices!

*SSA Group does not compensate for employee parking, it is the responsibility of the employee to pay for their own parking accommodations*

RESTAURANT MANAGER

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and de dication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, de serve it.

Reporting Relationship

The Restaurant Manager reports directly to the Director of Food Service and General Manager.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Build, implement and drive operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
• Assumes an active role in upcoming season planning for food concepts, equipment needs and operational excellence.
• Manage location financial forecasts, information flow and management, business processes and organization planning. Manages merchandising for consistency, impulse sales, and driving per cap.
• Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
• Ensure SSAfety training(s) completed with all staff upon hire.
• Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
• Maintains quality and facility cleanliness.
• Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
• Maintain a clean, safe and organized work environment for all employees and guests.
• Responsible for the day to day functions of all food services and programs. With specific focus to front of house operations.
• Work directly with Director of Food Service Operations and Chef on execution of food programs, quality and daily oversight.
• Work with Managers on established maintenance scheduled in conjunction with manufacturer's instructions for all equipment, provides safety training in lifting, carrying, hazardous material control, chemical control and basic first aide.
• Facilitate the maintenance and repairs of facility and equipment.
• Maintains a close relationship with the client's staff to Ensure a positive working relationship.
• Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
• Manage all operational functions of the Restaurant.
• Manage employees in accordance with State and Federal labor laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience

• Two years operations management experience dependent on sales, more years experience may be applicable.
• ServSafe or Food Handling Certified.
• All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education
• Paid Time Off
• Medical | Dental | Vision
• Supplemental Insurance
• Training and Career Development
• Tuition Discount through Partnership College
• Meal Plan & Employee Discounts

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Audubon Aquarium, New Orleans, Louisiana, United States of America