Food Service Manager

Wegmans; Medford (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company seeks a Restaurant Foods Team Leader to manage a dynamic team and ensure exceptional food quality. This role involves fostering a positive work environment, overseeing daily operations, and developing team skills to enhance customer satisfaction. With competitive pay, flexible scheduling, and a wide range of benefits, Wegmans is committed to supporting employees in achieving their personal and professional goals.

Benefits

Paid time off (PTO)

Higher premium pay for overtime and holidays

Health care benefits

Retirement plan with matching

Generous scholarship program

Employee wellness programs

Exclusive discounts on various services

Qualifications

• 1+ years customer service experience, preferably in food service.
• Passion for food and service, with enthusiasm for learning.
• Strong systems aptitude.

Responsibilities

• Manage and develop a team, ensuring positive dining experience.
• Oversee department operations including ordering and inventory.
• Ensure food preparation meets high standards.

Skills

Customer service

Food knowledge

Team management

Enthusiasm

Adaptability

Job description

EARN A BONUS UP TO $2,500! Hiring immediately!

The Restaurant Foods area invites customers to experience a one-of-a-kind, dynamic dining experience enjoying delicious food. As a Restaurant Foods Team Leader, you will be empowered to lead the way in offering hospitality and incredible service to our customers while working closely with employees on food production, providing them tools, resources and support to grow their skills, passion and knowledge.

What will I do?

• Manage and develop a team of employees, engage in meaningful conversations and provide the resources, feedback, and development opportunities they need to be successful

• Foster enthusiasm, knowledge and passion for offerings and ensure the team provides a positive dining experience, dining areas are maintained, and events are planned, organized and executed efficiently and effectively

• Manage all department operations, including ordering, scheduling, payroll, and forecasting, ensure the department runs efficiently, and maintain consistent two-way communication with team members and store management

• Ensure food and beverages are prepared with speed, accuracy and a consistent outcome and in line with our high standards

• Ensure the team properly uses equipment, handles products, keeps accurate logs, follows department job aids, core recipes, food safety, human safety and 5S guidelines, and complies with Wegmans Policies and federal and state laws

Required Qualifications

• 1 or more years of collective customer service experience, preferably in a food service, grocery or retail setting

• Passion for food and people with enthusiasm to learn more about the product

• Systems aptitude

Preferred Qualifications

• Experience ordering products and controlling inventory

• Ability to quickly learn and adapt to new situations and subject matters

• Enthusiasm for and knowledge of relevant products and services

• Food preparation experience

• Managerial/supervisory experience

At Wegmans, we’ve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we’ve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We’re proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee’s individual needs with the needs of our business and each department.

Comprehensive benefits*

1. Paid time off (PTO) to help you balance your personal and work life
2. Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
3. Health care benefits that provide a high level of coverage at a low cost to you
4. Retirement plan with both a profit-sharing and 401(k) match
5. A generous scholarship program to help employees meet their educational goals
6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
8. And more!

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

For 25 years in a row, our employees have put us on the FORTUNE magazine’s list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love—and love what you do.

Experience coordinating daily work of others; Work Environment: The physical demands of this work are classified as medium. Work includes walking, standing for up to 4 hours without a break, grasping, repetitive and sustained hand and arm movements, bending, reaching, frequent lifting, and occasional heavy lifting, along with continuous interaction with customers and coworkers in a fast-paced environment. The average weight range of items lifted is 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely. Upper extremity repetition is moderate to moderately high and trunk movement involves moderate twisting, bending, and pivoting. May be exposed to various allergens (things that may cause an allergic reaction). The work environment is indoors with exposure to cold (33 – 55 degrees) temperatures and hot equipment (exceeds 135 degrees). Basic tools and equipment used include ovens, stove, common cooking and kitchen utensils and equipment.; Experience ordering products and controlling inventory; Collective customer service experience, internally and/or externally preferably at the Wegmans Organic Farm and Orchard or in a food service, grocery or retail setting; Managerial/supervisory experience living our values and achieving results in our 5 measures; Food preparation experience