Food Service Lead - Customer Focus & Team Leadership

Aramark; Massachusetts; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Aramark is hiring a Food Service Worker in Massachusetts to assist with food prep, portion meals, and serve customers on-site. You will learn on the job with guidance from your manager and contribute to a positive team environment.

The role emphasizes accuracy in portioning, maintaining temperature logs, and upholding sanitation standards while engaging customers and supporting daily station operations. Previous food service experience is preferred and ServSafe certification is valued.

Qualifications

• Excellent customer service and interpersonal skills.
• Demonstrated ability to lead and work well in teams.
• Ability to follow detailed written and verbal instructions.
• Food service experience preferred.

Responsibilities

• Lead all aspects of and assist in preparation of food items for the day and dating products.
• Coordinate and assist in setting up and breaking down stations designated by the manager.
• Cook and otherwise prepare foods according to recipes and directions.
• Responsible for use of accurate portions when preparing and serving items on the line.
• Maintain daily temperature logs.
• Responsible for taking samples of all food items on the line prior to serving the customers.
• Alert management and pull food items that do not meet quality expectations.
• Complete opening and closing station checklists
• Greet customers as they approach and leave the serving line
• Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile.
• Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks)
• Ensures that all work areas and serving utensils are cleaned and sanitized
• Responsible for accurate disposal of waste from the service line
• Transfers supplies and equipment between storage and work areas by hand or by cart.
• Assist with daily safety observations and report safety hazards discovered in the location to management immediately
• Cross-train in areas as the need arises
• Able to work in concessions, catering, and special events required by your manager
• Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis
• Completion of any task requested by a supervisor or member of the Aramark management team.
• Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers. Request support from utility workers for sanitation issues of the line as needed.

Skills

Customer service

Leadership

Teamwork

Follow instructions

Education

ServSafe Certification

Job description

Aramark is hiring a Food Service Worker in Massachusetts to assist with food prep, portion meals, and serve customers on-site. You will learn on the job with guidance from your manager and contribute to a positive team environment.

The role emphasizes accuracy in portioning, maintaining temperature logs, and upholding sanitation standards while engaging customers and supporting daily station operations. Previous food service experience is preferred and ServSafe certification is valued.