Food Service Lead - Costa Vida

Utah-Valley-University; Orem (UT); On-site; USD 17,000 - 28,000; Part time

Job summary

Utah Valley University is seeking a part-time Food Services Lead to support operations at Costa Vida. The role involves supervising daily restaurant operations, customer service, scheduling, and facility upkeep, plus supervision of about 35 student employees.

It supports units operating year-round under the Manager of Branded Restaurants and Retail Operations. Responsibilities include training staff, enforcing cash handling standards, maintaining safety and cleanliness, and responding to

Qualifications

• Associate degree or equivalent experience totaling at least two years.
• Knowledge of health department sanitation and food safety.
• Knowledge of kitchen equipment and cooking/food service methods.
• Proficiency with Excel and Word.

Responsibilities

• Oversee daily retail fast-food restaurant operations per guidelines; flag issues for management.
• Train staff on customer service, cash handling; develop and enforce work schedules.
• Hire and schedule employees; audit cash receipts and manage shortages/overages.
• Address customer problems; ensure sanitation and food safety standards; manage staffing.

Skills

Recipe cost management

Interpersonal communication

Problem solving

Decision making

Education

Associate degree or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Utah Valley University is seeking a part-time Food Services Lead to support operations at Costa Vida! Working under the direction of the Manager of Branded Restaurants and Retail Operations, this role assists with supervising daily restaurant operations, customer service, scheduling, and facility upkeep. The position also helps supervise approximately 35 student employees and supports restaurant units that operate throughout much of the calendar year.

• Manages daily operations of retail fast-food restaurants in accordance with operations manual guidelines. Screens operational issues for management attention.
• Trains employees on proper procedures for customer service and cash handling according to operational standards. Assists in developing work schedules for all cash operations personnel. Enforces adherence to schedules. Hires and schedules employees to perform functions of cash operations. Audits cash receipts and follows cash handling procedures by tracking for overages/shortages and takes appropriate action as necessary.
• Responds to customer problems that arise and focuses on client satisfaction and service. Inspects food handling and safety standards and insures that all established standards are followed. Maintains appropriate/cost effective staffing to insure smooth workflow.
• Performs other job related duties as assigned.

Knowledge

• Knowledge of local Health Department requirements pertaining to sanitation and food safety.
  
• Knowledge of kitchen equipment.
  
• Knowledge of cooking and food service methods.
  
• Knowledgeable with Microsoft Excel and Work computer software programs.

Skills

• Skill in recipe cost management, cost controls, and record keeping.
  
• Interpersonal, problem-solving, and decision-making skills.
  
• Skill in interpersonal communication.

Abilities

• Ability to plan, create, and compute menus.
  
• Ability to supervise twelve to eighteen employees.
  
• Ability to communicate verbally and in writing.
  
• Must be able to lift 45 lbs to waist height.
  
• Must be able to work on feet in standing positions for up to seventy percent of work time.
  
• Must be able to handle the mental pressure and stress of a multi-unit food service operation in a fast paced and temperately warm environment.
  

• Graduation from an accredited institution with an associate’s degree or any combination of education and/or experience related to the position summary totaling a minimum of two years.
• Must have a valid driver’s license.
  

Licenses or Certifications

• Food handlers permit within 14 days of hire.