Food Service - Food Service Cook

SSA Group; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing guest experiences at cultural attractions. As a Food Service Cook, you'll play a vital role in delivering exceptional service while working in a dynamic environment. Your responsibilities will include food preparation, maintaining safety and hygiene standards, and ensuring guest satisfaction. This role offers opportunities for personal growth and development within a supportive team that values inclusivity and innovation. If you're passionate about food service and eager to contribute to a positive dining experience, this is the perfect opportunity for you.

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount

Meal Plan & Employee Discounts

Qualifications

• 1-2 years of food preparation experience required.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Ensure a memorable experience for every guest through excellent service.
• Maintain cleanliness and safety standards in the kitchen.
• Assist in food preparation and support daily restaurant operations.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Flexibility

Teamwork

Education

High School Diploma or equivalent

Job description

Zoo Miami, Miami, Florida, United States of America

Job Description

Food Service Cook

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title: Food Service Cook

Reports to: Kitchen Manager(s), Sous Chef(s) and Executive Chef

Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support restaurant prep (BOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure safe food handling is maintained.
• Ensure proper uniform, hygiene, hand-washing and glove use.
• Maintain a SSAfe work environment by abiding by all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently respond to guest and client feedback, reporting to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicate to the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Assist with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements:

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

IDEA + Belonging:

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Previous Experience:

• 1-2 years food preparation.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program.
• Get Paid Early.
• Tuition Discount through Partnership College.
• Meal Plan & employee Discounts.