Food Service - Food Service Cook

SSA Group; City of Rochester (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at a forward-thinking company that specializes in enhancing guest experiences at cultural attractions. As a Food Service Cook, you'll play a vital role in ensuring that every guest enjoys a memorable dining experience. This position requires strong interpersonal and communication skills, as well as the ability to thrive in a fast-paced environment. With a commitment to safety and quality, you will support daily operations, maintain high standards of food service, and work collaboratively with your team. If you are a team player who is passionate about food service and guest satisfaction, this opportunity is perfect for you!

Benefits

Employee Assistance Program

Get Paid Early

Tuition Discount through Partnership College

Meal Plan & employee Discounts

Qualifications

• 1-2 years of food preparation experience required.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Ensure a memorable experience for every guest and client.
• Maintain a clean, safe, and organized work environment.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Organizational Skills

Flexibility

Education

Food Preparation Experience

Job description

Job Description

Posted Saturday, January 25, 2025 at 5:00 AM

Position Title: Food Service Cook

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reports to: Kitchen Manager(s), Sous Chef(s) and Executive Chef

Responsibilities:

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support restaurant prep (BOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participate in safety logs including food temperatures, rotation and waste as necessary.
• Ensure safe food handling is maintained.
• Maintain proper uniform, hygiene, hand-washing and glove use.
• Maintain a SSAfe work environment by abiding by all SSAFETY rules.
• Follow through daily prep and items lists, as assigned.
• Actively help to support operation in assigned role, supporting holes as necessary.
• Efficiently respond to guest and client feedback, reporting to the supervisor to ensure that any potential complaints are mitigated.
• Communicate issues seen with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable of all menu items, prices and specials for sharing with guests.
• Assist with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Job Requirements:

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrate the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience:

• 1-2 years food preparation.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Compensation and Benefits:

• Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education.
• Employee Assistance Program.
• Get Paid Early.
• Tuition Discount through Partnership College.
• Meal Plan & employee Discounts.